Concierge

About the role

Isles of Boynton Nursing and Rehabilitation Center is seeking a warm, compassionate, and detail-oriented Concierge to enhance our residents' experience and support smooth transitions during admissions and discharges. As the Concierge, you will serve as a key point of contact for residents and their families, providing excellent customer service and ensuring a welcoming environment.

Key Responsibilities

• Collaborate with the Admissions Department and Nursing Team to prepare for new resident admissions.
• Check and ready rooms, including confirming all equipment (beds, oxygen, etc.) is available and operational.
• Ensure rooms are clean, lights and call bells work, TVs are functioning, and remotes are present.
• Assemble welcome baskets with essentials (as applicable).
• Personally greet and escort new residents to their rooms.
• Offer emotional support to residents and family members as needed.
• Answer call bells and follow up to ensure resident needs are met.
• Receive and report resident complaints/concerns through the grievance process.
• Build strong relationships with residents, families, and staff.
• Attend in-service trainings, supervisory meetings, and all Resident Council meetings.
• Provide tours during off-hours in the absence of admissions staff.
• Assist with room changes when residents transition from short-term rehab to long-term care.
• Complete Concierge follow-up forms within 48 business hours of admission and before planned discharge.
• Email daily progress reports to administration to track any concerns or trends.
• Coordinate with laundry for residents returning from hospital stays.
• Distribute discharge gift bags and ensure supplies are stocked.
• Monitor scheduled smoking sessions.
• Perform other duties as assigned by the Administrator.

Requirements

• Ability to read, write, speak, and understand English.
• Strong decision-making and communication skills.
• Comfortable with computers, office equipment, and learning new systems.
• Ability to work independently and as part of a team.

Benefits

• 401(k) retirement plan
• Generous paid time off (PTO)
• Comprehensive medical and dental coverage
• Team-oriented and supportive work environment
• Company perks and employee recognition programs