Concierge

Job Summary

The Concierge organizes, coordinates, and implements various resident services and programs and acts as an information source to residents regarding local market resources.

Key Responsibilities

• Resident Services & Building Security
• Greet all guests and residents
• Provide door security and grounds security
• Hold doors for those entering the building
• Receive incoming deliveries and notify residents when packages are ready for pick-up
• Deliver notices and resident communications door to door
• Interact effectively with a diverse group of people, stay calm under pressure, and provide cheerful assistance to others
• Aid residents with special requests, reservations, and coordination of resident services and programs
• Provide accurate information and referrals regarding property amenities, community programs, and local area resources
• Building Safety & Communication
• Conduct periodic walk-throughs of the lobby, common areas, and grounds, and report safety hazards, maintenance issues, or unusual activity to the Property Manager or on-call staff
• Verify visitor and guest identification and maintain accurate sign-in/sign-out logs at the front desk in accordance with property procedures
• Maintain a daily log of front desk activity, resident interactions, and notable incidents
• Notify the Property Manager or on-call personnel promptly of any emergencies, maintenance concerns, or security issues, and assist residents and guests with directions and information during drills or actual emergencies
• Administrative Support
• Assist with light clerical tasks, correspondence, and record-keeping as assigned
• Maintain familiarity with property policies, procedures, and emergency plans relevant to the concierge role

Education & Experience

• At least 1 year of customer service experience

Technical & Physical Skills

• Ability to use grounds keeping tools and machinery effectively
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations

Other Requirements

• Ability to exercise independent judgment and discretion
• Excellent customer service skills
• Positive attitude with a strong ability to communicate and work well with others
• Ability to interact effectively with a diverse group of people and remain calm under pressure
• Situational awareness, with the ability to notice and appropriately escalate safety or service concerns
• Reliability and dependability, showing up prepared for every shift

Work Environment & Physical Demands

This is an on-site, guest-facing role based at the front entrance/lobby area of the property, involving greeting guests and residents, opening and holding doors, and monitoring building and grounds security.