Concierge

About the role

Cottage Health is seeking a Concierge for their Customer Care department. The role promotes a culture of safety, service excellence, and authentic hospitality by providing concierge services to guests.

Responsibilities

• Serves as a greeter, screener, and navigator for individuals entering the hospital.
• Works as a conduit for patients to the admitting staff or relevant service line.
• Contributes to the guest experience by helping implement and work within service enhancement programs such as Benefactor/Special Guest, The Little Cottages, Sleep Room Program, Loan Out Program, etc.

Requirements

• Minimum 2 years of front of the house or guest service-related experience.
• Preferred: Service experience at a four diamond property or higher within less than 24 months of hire.
• Intermediate computer skills with Excel, Word, and 35 wpm typing speed.
• Basic knowledge of insurance carriers and types of medical coverage.
• Bilingual skills preferred.

Qualifications

• Education: Preferred 2 years of general college coursework.
• Knowledge of basic medical terminology and hospital services.

Skills

• Intermediate user of MS Outlook.

Benefits

Pay for non-physician positions is determined based on related years of experience and internal equity. Additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, are available. Management positions may participate in Cottage Health's annual management incentive program.

Pay

Pay for non-physician positions is determined based on related years of experience and internal equity.

Schedule

Details on schedule will be provided during the interview process.