Concierge

About the role

Provide guests with personalized and luxury service. Assist all guests with a wide scope of service and act as a liaison between guests and other internal departments. Collect and provide information to guests about the property and the surrounding area, including local dining and attractions. Ensure accuracy, follow-through, and timeliness in all services to guests.

Responsibilities

• Maintain familiarity with local attractions and restaurants and have a thorough knowledge of Resort property, staff, and services to communicate to guests.
• Maintain strong working relationships with local establishments, vineyards, and other tourist locations.
• Spearhead amenities for all guests.
• Handle VIP and repeat guest program initiatives.
• Offer to make all guest reservations, on or off property.
• Provide guests with travel information, such as transportation options and costs.
• Follow up with guest requests in a timely manner.
• Demonstrate anticipatory service to meet and exceed guests’ needs.
• Coordinate transportation and special events shuttle to/from hotel with the Bell staff (including ticket sales for UVA events).
• Maximize sales revenue through the sale of gift certificates and upgrades.
• Frequently monitor lobby/ordinary room/brochure rack aesthetics.
• Handle special projects and requests per Front Office Management.
• Assist with prompt and courteous check-in/check-out of guests and other Front Desk duties when needed.

Requirements

• At least 2 years’ experience in Hospitality or related service industries.
• Excellent communication skills, both oral and written.
• Even disposition and ability to handle stress effectively.
• Professional phone etiquette.
• Self-motivated and proactive.
• Ability to work weekends and extended hours on an as-needed basis.