Concierge

About the role

Our Concierge team plays a vital role in curating exceptional experiences for Big Sky Resort guests. From planning once-in-a-lifetime excursions to recommending the perfect dinner spot, Concierges serve as trusted guides for unforgettable vacations. You’ll assist guests in arranging activities, tours, dining, and unique adventures both within our resort and the surrounding region—including West Yellowstone. This role requires strong time management, exceptional communication, and the ability to anticipate guest needs. Whether guests reach out weeks ahead of their stay or stop by the desk with a spur-of-the-moment request, you’ll be ready to make the impossible possible. No two days are the same, every interaction is a new opportunity to inspire.

Responsibilities

• Gain in-depth knowledge of Big Sky Resort and the surrounding area to confidently recommend and sell activities
• Personally experience resort and vendor-offered activities to provide genuine recommendations
• Work independently and exercise sound judgment at a one-person desk
• Provide timely, accurate, and personalized responses to guest requests
• Craft memorable “magic moments” that enhance each guest’s vacation
• Stay calm under pressure while multitasking and still making every guest feel they have your full attention
• Communicate effectively and professionally with guests, vendors, and fellow team members

Qualifications

• High school diploma or equivalent required; college degree preferred
• Familiarity with the Big Sky area is strongly preferred
• Excellent verbal and written communication skills
• Strong computer literacy, including Microsoft Office Suite (Word, Excel)
• Willingness and ability to learn resort-specific systems including RTP and SMS
• Passion for hospitality, curiosity for the region, and a proactive, guest-focused attitude
• Ability to lift, push or pull at least 30 pounds
• Must be able to work on your feet at least 8 hours
• Must be able to climb stairs multiple times per shift

Benefits

• FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
• Discounted vouchers for skiing at Big Sky Resort for friends and family
• Discounted ski/snowboard rentals with a free employee lesson
• 25%-50% off F&B and Retail at all Boyne outlets
• Eligibility for affordable Team Member Housing
• Lodging discounts for friends and family
• Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
• Wellness Days and Eligibility for PTO
• Monthly employee events