Concierge Associate

About the Role

The Receptionist is responsible for covering the reception desk, greeting visitors, and providing general clerical office support. This role operates on a Monday - Friday schedule, from 8:00am to 5:00pm.

Responsibilities

• *Answer incoming calls on a multi-line phone system in a cordial, professional, and timely manner, transferring calls to appropriate individuals.
• *Greet clients and visitors with warmth and professionalism, notifying employees of visitor arrivals when necessary.
• *Provide high-level services to staff, clients, and guests.
• *Communicate with managers and clients on job or deadline issues.
• Handle additional projects as assigned.
• Handle sensitive and/or confidential documents and information.
• *Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Prioritize workflow.
• Interact with clients in person, over the phone, or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of receptionist, switchboard, or administrative assistant experience, preferably in a banking, legal, or large corporate environment.
• Exceptional customer service skills to effectively communicate with callers, visitors, clients, and coworkers.
• Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and greet visitors.
• Ability to work in a fast-paced team environment.
• Ability to handle business matters with professionalism.
• Attention to detail with an emphasis on accuracy and quality.
• Intermediate computer skills, including Microsoft Word and Excel.
• Ability to prioritize work to balance multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Self-motivated and able to multi-task.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Must be self-motivated with a positive, can-do attitude.

Pay

The salary range for this role is $20.53 - $28.70/hour. Starting pay is determined based on factors such as relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs.

Benefits

RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance, and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance, and employer/partner discounts.