Concierge - Agent

What You Will Be Doing

• Answers inquiries, offers suggestions, and provides descriptive literature pertaining to hotel, trips, excursions, sports events, concerts, and plays.
• Maintains current listing of hours of hotel facilities as well as local attractions and events.
• Responds to requests for information for future guests.
• Provides information about dining at The Broadmoor as well as off property dining and secures reservations.
• Secures Spa reservations, arranges tee times, tennis court time, arranges balloon flights, rafting trips and other requests.
• Constantly updates Concierge information books.
• Obtains complete and accurate information when handling all guest requests.
• Conducts Historical, property, and other special tours for the guests.

What We Are Looking For

• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Bilingual or multi-lingual language ability a plus.
• Experience with Microsoft Office suite (Word, Excel, Outlook, PowerPoint).
• Occasional heavy lifting (up to 50 lbs.).
• Work environment that may be indoors and outdoors at times.
• Enthusiastic, friendly, and energetic team member who works well with others.
• Strong interpersonal communication skills.

Qualifications

Reasonable accommodations will be made for individuals with disabilities*

This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration.