concierge 11pm-7am

Discovery Management Group leads one of the nation’s most purpose-driven and people-centered senior living organizations, managing and enhancing senior living communities across the United States. With a focus on operational excellence, lifestyle personalization, and culture-driven leadership, we proudly serve residents and families with more than 15,000 units nationwide and growing. Our communities have earned Great Place to Work® certifications from 2022–2027.

About the role

As the Concierge, you serve as the first point of contact for residents, families, guests, and team members. You help ensure smooth daily operations by managing communications, supporting resident services, and maintaining a warm, organized, and professional front-desk environment.

Responsibilities

• Conduct routine security patrols throughout the community using a golf cart.
• Remain at the front desk during overnight hours to monitor the community and respond to resident needs.
• Monitor entrances, common areas, and building activity to help ensure the safety and security of residents, visitors, and staff.
• Follow all company policies, safety procedures, and confidentiality requirements.
• Complete required overnight logs, incident reports, and shift communication notes.
• Answer incoming telephone calls after hours and direct emergency calls appropriately.
• Maintain the front desk and lobby in a clean and organized condition.
• Collect and dispose of trash from designated areas throughout the community.
• Perform routine property checks and report maintenance, safety, or security concerns.
• Respond promptly to resident requests, emergencies, and after-hours situations, notifying the appropriate manager or emergency services when necessary.
• Perform other duties as assigned.

Requirements

• High school diploma or GED preferred.
• One to three years of customer service, reception, or administrative experience preferred.
• Strong communication, organization, and interpersonal skills.
• Professional demeanor with the ability to multitask in a fast-paced environment.
• Basic computer skills and comfort using phones, email, and office systems.
• Ability to maintain confidentiality and represent the community positively.

Schedule

• Part-time: scheduled weekend overnight and rotating weeknights.

Pay

Competitive wages.

Benefits

• Early access to earned wages before payday.
• Flexible scheduling options with full-time and part-time hours.
• Paid time off and holidays (full-time).
• Comprehensive benefit package including health, dental, vision, life, and disability insurances (full-time).
• 401(K) with employer match.
• Paid training.
• Opportunities for growth and advancement.
• Employee Assistance Program.

Why Join Us

Discovery Senior Living earned coveted Great Place to Work Certification for 2025-2026. A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. We are constantly challenging how we do things to ensure the lifestyle we offer our residents is the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. Embracing and even encouraging change brings a never-ending supply of new energy to our business and culture, translating to far-reaching positive impacts on our residents and team members.

Our Culture & Values

At Discovery Senior Living, we’re unified by core values, which we call our “Pillars of Excellence.” They include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK, and CREATIVITY. Individually, they are our virtues, and together, they make up a roadmap that helps us foster innovation and success.

Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access. Employment in Florida is contingent upon completion of a Level 2 background screening in accordance with Florida AHCA requirements.