Concessions Technology & Operations Intern

Job Summary

The Concessions Technology & Operations Intern at Levi’s Stadium will help improve the mobile ordering experience at the stadium by providing feedback, suggesting improvements, and troubleshooting the 49ers App on fans' mobile devices.

Responsibilities and Duties

• Become a subject matter expert on mobile app functionality (ticketing login, ordering food & beverage, managing wallet, etc.)
• Provide suggestions and improvements on the mobile app experience
• Troubleshoot point-of-sale technology, including belly-up points-of-sale, mobile points-of-sale and frictionless points-of-sale
• Take orders and payments in line queues with mobile point-of-sale devices
• Aid in preparing the concourse by preparing signage and queuing lines throughout the stadium
• Provide public assistance and troubleshooting for the venue’s mobile app (49ers App) on iOS and Android operating systems
• Deliver upon the Levi’s® Stadium’s Core Values, Common Purpose, and Service Promise
• Greet, assist, and communicate with guests in a friendly and professional manner and assist with mobile ordering and ticketing
• Provide feedback on stadium technology based on personal experiences and guest interactions
• Other duties as assigned

Required Skills

• Strong knowledge of smartphone functionality (both Android and iOS)
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues
• Excellent people skills and a knack for problem-solving
• A service-oriented approach in all interactions with guests, corporate partners, and fellow team members
• Strong verbal and written communication skills
• Work well as part of a large team in a fast-paced environment

Required Experience

• Previous experience in a customer-facing role is a plus
• Previous experience with troubleshooting technology is a plus
• Experience with Google Sheets and Slack is a plus

Qualifications

• Must be available for 49ers home games at Levi’s Stadium for 8-10 hours from August to January
• Additional dates may be required as needed
• Must be at least 18 years of age

Benefits

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

Company Information

Compass Group is an equal opportunity employer. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.