Concessions Stand Lead - Grand Casino Arena

Job Summary

The Concessions Stand Lead at Grand Casino Arena is responsible for leading and organizing the operations at assigned concession stand, bar and/or portable carts to deliver a safe and friendly atmosphere at that one location. The stand lead is responsible for inventory and product, but not ringing up product. The Lead understands the content of the menu and ensures the timely delivery of food. Food safety and sanitation guidelines must be followed, as well as the setup and breakdown of service areas.

Essential Duties and Responsibilities

• Completes and follows up on steps of service to ensure utmost guest satisfaction.
• Understands and can describe menu offerings, packaging/presentation and pricing.
• Helps with inventory and product management for the stand.
• Completes assigned tasks in a timely and efficient manner.
• Supports concessions non-profit organizations and volunteers during events, and assists with food preparation when necessary.
• Maintains service areas, employs good safety and sanitation practices, and adheres to company guidelines and house rules.
• Ensures products are displayed and merchandised appropriately in their assigned locations throughout the event.
• Maintains proper control and handling of all inventory and equipment.
• Follows responsible alcohol service policies.
• Communicates guest issues to supervisors or managers.
• Follows cash handling policies.
• Ensures Point of Sale system is functioning properly and takes action to resolve difficulties when necessary.

Requirements

• The ideal candidate will have a minimum of 1 year experience in retail, service, or hospitality.
• The candidate must be able to communicate effectively with managers, guests and teammates.
• An outgoing personality is preferred.
• The candidate should have the ability to interact with high profile guests and remain professional and dedicated to providing exceptional experience.
• The ability to communicate effectively by speaking and comprehending English, with the ability to problem solve and make decisions with little guidance.