Concessions Stand Lead

Location: New Orleans Ernest N. Morial Convention Center

About the role

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong in a company that allows you to act with purpose and thrive in your own way.

As a Concessions Stand Lead at Sodexo, you will provide on-site leadership for an assigned concession stand or location during events. This role supports daily stand operations by directing concession staff, maintaining service standards, and ensuring efficient execution during high-volume periods. The Concessions Stand Lead works closely with the Concessions Supervisor to support staffing, service flow, and guest satisfaction. Concessions Stand Leads are actively involved in operations and serve as the primary point of contact for staff assigned to their stand. This role is specific to event-based concessions environments and focuses on speed of service, accuracy, cleanliness, and compliance.

Responsibilities

• Serve as the on-stand lead for assigned concession locations during events.
• Provide guidance and support to staff during peak service periods.
• Address basic guest concerns and escalate issues to the Concessions Supervisor when appropriate.
• Communicate operational needs, staffing issues, or supply shortages to leadership.
• Support onboarding and training of concession staff.
• Ability to frequently lift and move up to 35 pounds and occasionally lift and move up to 40 pounds.
• Attend work and show for scheduled shift on time with satisfactory regularity.
• Other duties may be assigned and can differ among accounts, depending on business necessities and client requirements.

Requirements

• High School diploma, GED, or equivalent experience required.
• Minimum of 1–3 years of concessions, food service, or customer service experience required.
• Prior lead experience preferred.
• Must meet minimum age requirements to lead alcohol service based on local and state regulations.
• Must maintain a valid TIPS (Training for Intervention Procedures), TEAM (Techniques for Effective Alcohol Management), or equivalent alcohol-service certification, and comply with all state-specific alcohol training requirements.
• A food handler certification may be required based on state or local regulations.

Schedule

Varying shifts, days/hours (open availability preferred). More details will be provided during the interview process.

Pay

$20.00 per hour

Benefits

• Flexible and supportive work environment, so you can be home for life’s important moments.
• Access to ongoing training/development and advancement opportunities to turn your job into a career.
• Paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more.
• Some locations may offer additional site-specific benefits, including free “shift” meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support, and/or parking.

About Us

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace culture and belonging as core values, fostering an environment where all employees are valued and respected.