Concessions Stand Lead

Location: RALEIGH CONVENTION CENTER - 93120001

Workdays/shifts:

• Varying shifts, days/hours (open availability preferred)

Employment Type: Full-time

Pay:

$17.00 per hour - $18.00 per hour

What You’ll Do:

As a Concessions Stand Lead at Sodexo, you will provide on-site leadership for an assigned concession stand or location during events. This role supports daily stand operations by directing concession staff, maintaining service standards, and ensuring efficient execution during high-volume periods. The Concessions Stand Lead works closely with the Concessions Supervisor to support staffing, service flow, and guest satisfaction. Concessions Stand Leads are actively involved in operations and serve as the primary point of contact for staff assigned to their stand. This role is specific to event-based concessions environments and focuses on speed of service, accuracy, cleanliness, and compliance.

Responsibilities:

• Serve as the on-stand lead for assigned concession locations during events.
• Provide guidance and support to staff during peak service periods.
• Address basic guest concerns and escalate issues to the Concessions Supervisor when appropriate.
• Communicate operational needs, staffing issues, or supply shortages to leadership.
• Support onboarding and training of concession staff.

Ability to frequently lift and move up to 35 pounds and occasionally lift and move up to 40 pounds.

Attends work and shows for scheduled shift on time with satisfactory regularity

What You Bring:

• A high school diploma, GED, or equivalent experience required.
• A minimum of 1–3 years of concessions, food service, or customer service experience required.
• Prior lead experience preferred.
• Must meet minimum age requirements to lead alcohol service based on local and state regulations.
• Must maintain a valid TIPS (Training for Intervention Procedures, TEAM (Techniques for Effective Alcohol Management), or equivalent alcohol-service certification, and comply with all state-specific alcohol training requirements.
• A food handler certification may be required based on state or local regulations.

What We Offer:

• A flexible and supportive work environment, so you can be home for life’s important moments.
• Access to ongoing training/development and advancement opportunities to turn your job into a career.
• A full array of benefits that support you and your family’s wellbeing, including paid time off, holidays, medical, dental, vision, tuition reimbursement, 401k, discount programs, and more.
• In addition to Sodexo’s standard, some locations may offer additional site-specific benefits, including free “shift” meals (and/or allowances/per diems), uniforms, safety shoes, public transportation support and/or parking.

Who we are:

Sodexo strives to offer comprehensive summaries of our benefits packages and detailed descriptions of the positions candidates are applying for. However, due to the contractual nature of our business, some job duties and employee benefits may vary based on the unit/work location. We encourage you to discuss any questions about Sodexo’s benefit offerings during the interview process.