CONCESSIONS F&B SUPERVISOR - Loew's Jersey Theatre

Position: Concessions F&B Supervisor at Loew's Jersey Theatre

About the role

A Concessions Supervisor oversees the daily operation of concession stands during events, ensuring employees provide efficient service while maintaining food quality, cleanliness, safety, and customer satisfaction.

Responsibilities

• Supervise concession employees, including cashiers, cooks, bartenders, porters, and utility staff.
• Assign work duties and positions before and during events.
• Monitor customer service and ensure guests receive friendly, accurate, and timely service.
• Oversee food and beverage preparation and service to maintain quality and proper portions.
• Ensure concession stands are properly stocked with food, beverages, supplies, and equipment.
• Monitor inventory and product usage and report shortages or waste.
• Ensure cash-handling and register procedures are followed correctly.
• Maintain cleanliness and sanitation standards throughout the concession area.
• Enforce food-safety and workplace-safety procedures.
• Train and coach employees on concession procedures, customer service, safety, and cleanliness.
• Handle customer concerns and resolve operational issues professionally.
• Monitor employee performance and attendance and communicate concerns to management.
• Coordinate with warehouse, kitchen, event, and management teams to keep operations running smoothly.
• Assist with opening and closing procedures, including setup, cleanup, inventory, and securing the stand.
• Respond quickly to high-volume periods and changing event needs.
• Complete required reports and communicate event results or issues to management.
• Performs other duties as assigned.

Benefits

• Instapay (early access to your wages)
• High interest savings through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

Pay

$25.00 per hour