Concessions Attd

About the role

Under the direction of the theatre management team, the Concessions Attendant provides support in the theatre and ensures a very high level of guest satisfaction and cleanliness. Tasks are handled in a friendly, courteous, helpful, timely, and professional manner. This position reports to a member of the theatre management team or the General Manager.

Responsibilities

• Greet guests, identify requests, complete loyalty transactions, and thank guests
• Sell food and beverage items at the concession stand
• Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling, and sampling
• Operate point-of-sale terminals and make accurate change
• Prepare food and beverage orders while following company food safety policies and local regulatory agency requirements
• Fill online concession orders and prepare for pickup
• Perform daily concession maintenance duties, including daily stocking
• Follow instructions on safe use of all chemicals and cleaning materials
• Clean and sanitize the concession stand and beverage areas for guests and associates
• Monitor and communicate social distancing guidelines
• Ensure guest service is friendly, helpful, and fast
• Answer guest questions and resolve concerns
• Uphold Marcus’ high standards and execute company-wide programs
• Assist with other functions as instructed by the General Manager or management team

Requirements

• Strong interpersonal, verbal, and written communication skills
• Willing and motivated to learn new skills and tasks to meet changing industry demands
• Flexible and accessible work schedule that includes late evenings, weekends, and holidays as dictated by business needs
• Ability to work in a high-volume, fast-paced, team environment
• Passion for delivering unparalleled hospitality and high-quality food & service
• Ability to follow all cleanliness, sanitation, and personal hygiene practices as mandated by the company and local regulatory agencies

Physical Requirements

While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is required to stand and/or walk.