Concessions Associate - Goldbelt Tram

Responsibilities

• Prepare hot and cold beverages.
• Preparation of prepared foods for re-sale.
• Accurate cash handling and use of credit card machine.
• Opening and/or closing the coffee shop as scheduled.
• Cleaning and sanitizing work area as required by the State of Alaska.
• Provide exceptional customer service daily.
• Promote sales of products through guest interaction.
• Skill in establishing and maintaining cooperative working relationships with other employees, and supervising, guiding, and training staff.
• Ability to work directly with the public, providing information and assistance daily.
• Ability/willingness to learn and pass on to passengers those areas of interest to visitors, such as local history, people, culture, geography, etc.

Qualifications

• Necessary Skills and Knowledge:
• Ability to provide quality customer service with a SMILE.
• Ability to operate technical equipment (espresso machine and cash register).
• Knowledge and skill in making a large variety of coffee drinks.
• Ability to accurately exchange money with the customers.
• Ability to reconcile all cash and money at the end of the day.
• Ability and willingness to maintain a clean, healthy, and safe working environment.
• Ability to learn and use the company computer to input data on a day-to-day basis.
• Ability to coordinate multiple activities with attention to detail.
• Ability to work independently, with minimal supervision.
• This position requires heavy customer contact and excellent customer service skills.
• A positive focus and customer service skills is to ensure the return of our customers.
• Knowledge of customer service techniques.
• Ability to meet time and attendance requirements.
• Ability to work all different shifts including days, evenings, holidays and weekends.
• Ability to handle stress under pressure.
• Ability to provide quality customer service.
• Able to communicate verbally and understand and follow written and verbal instruction.
• Skill in establishing and maintaining cooperative working relationships with other employees.
• Ability to work directly with the public, providing information and assistance on a daily basis.
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc.
• Some knowledge of basic cleaning principles, equipment and products.
• Detail oriented.

Qualifications

• Minimum Qualifications:
• State of Alaska Food Workers Card.
• Three (3) months Barista experience.
• Ability to successfully pass a background check.
• Preferrred Qualifications:
• Recently completed a Barista Training Program is preferred.