Concession Stand Lead - Cleveland Zoo

About the role

As the Concession Stand Lead, you will oversee or delegate responsibilities within the food service operation, including inventory, customer service, food preparation, and food safety and sanitation procedures. Essential functions may vary by location based on client requirements and business needs.

Responsibilities

• Schedule and assign daily work tasks to a food service team and supervise task completion.
• Train and guide staff on job duties, proper food safety, sanitation procedures, and customer service.
• Prepare and build food items according to standardized recipes and directions.
• Properly store food by adhering to food safety policies and procedures.
• Set up workstations including prep tables, service counters, hot wells, and steam tables.
• Break down, clean, and sanitize workstations.
• Serve food to customers while ensuring guest satisfaction and anticipating customer needs.
• Replenish food items and ensure products are stocked to appropriate levels.
• Adhere to all alcohol service policies and safe drinking guidelines, including checking patrons' identification.
• Maintain excellent customer service and a positive demeanor toward guests, customers, clients, and co-workers.
• Adapt to customer needs and maintain a friendly, efficient, and positive service attitude.
• Adhere to Aramark safety policies and procedures, including proper food safety and sanitation.
• Ensure the security of company assets.
• Perform duties that may change or new ones assigned without formal notice to meet commitments.

Requirements

• Previous supervisory experience in a related role preferred.
• Previous food service experience required.
• Must be able to obtain food safety certification.
• Exhibit and practice the highest level of guest satisfaction skills.
• Basic accounting knowledge and experience managing inventory required.
• Willingness to accept change, new procedures, and constructive feedback.
• Ability to establish relationships with guests and co-workers.
• Demonstrated organizational skills to improve efficiency.
• Ability to coordinate multiple tasks, meet production/service time schedules, and adapt to unforeseen changes.
• Demonstrate consistent professionalism in daily assignments.
• Ability to work independently with limited supervision.
• Excellent guest service skills.
• Availability to work a flexible schedule, including weekends, evenings, and holidays.

Physical Demands

• This role may require lifting, bending, pushing, pulling, and/or extended walking and standing.
• May require wearing uniforms and/or using Personal Protective Equipment (PPE).

Pay

The hourly rate for this position is $16.00 to $16.50.

Benefits

• Comprehensive benefit programs and services for eligible employees, including medical, dental, vision, and work/life resources.
• Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
• Benefits vary by location and are subject to legal requirements, employee eligibility, and work location.