Computer Support Specialists

Responsibilities

• Execute the opening and closing of online surveys according to established timelines.
• Cook up and validate survey logistics, ensuring that live / closed status accurately reflects the survey schedule.
• Proactively manage provider outreach, including notifications of survey availability and status.
• Monitor and communicate with non-responding providers to ensure high participation rates and timely submissions.
• Conduct comprehensive reviews of survey submissions to identify data anomalies and inconsistencies.
• Perform triage and coordination for Quality Control, serving as the point of contact for providers regarding data validation and clarification.
• Regularly report on non-responder status and data integrity metrics to Data Analysts and leadership.
• Act as the liaison between end-users and IT services, submitting and tracking ITS requests on behalf of Center staff.
• Communicate critical system issues, technical errors, or data anomalies to Data Analysts immediately upon discovery.
• Adhere strictly to all DAIS policies, principles, and standard operating procedures (SOPs) regarding data collection, processing, privacy, and reporting.

Qualifications

• Professional Rigor: Strong attention to detail.
• Communication: Excellent verbal and written communication skills, with a professional demeanor when interacting with external providers.
• Problem-Solving: Ability to triage technical and data-related issues rapidly and communicate with staff to determine effective solutions.
• Regulatory Adherence: Demonstrated ability to follow strict institutional protocols and data handling policies.
• Well organized, detail oriented, excellent verbal and written communication skills, including the ability to walk-through complicated technical ideas or tasks with individuals without an IT background.
• The ability to work alone and as part of a team.
• Excellent working knowledge of Microsoft Office, specifically Outlook, Access, Word, Excel and SharePoint.

Skills

• Preferred Qualifications: Bachelor's degree and experience working in a fast-paced setting with the ability to multi-task and work in complex databases.
• Experience in effectively communicating with consumers, providers, and staff.
• Experience creating and maintaining a data dictionary and mapping of existing databases.
• Experience in SQL, Python, R, or Tableau.