COMPUTER SUPPORT 2

About the role

This position requires 24X7, 365 days in a year onsite support. Weekends and holiday shift work will be needed.

Responsibilities

• Reviews input data to verify adequacy and appropriateness of material required for data processing and related operations.
• Reviews output data to verify completeness, accuracy, and conformance to quality standards and specifications.
• Maintains internal records and may catalog, disperse, and return tapes/disks.
• May review daily processing logs and may set or revise schedules.
• Process and monitors business, scientific, engineering, or other production batch job processing according to operating instructions.
• Observes equipment and processes via monitoring software and monitors consoles for operator messages or error indicators.
• Analyzes, documents and reports computer processing abends and hardware/software failures, determines cause, assesses alternative solutions, contact appropriate support personnel, implements corrective action and monitors to avoid recurrence.
• Ability to manage an increasingly complicated environment which consists of numerous servers, switches, applications and schedules of production batch jobs.
• Serves as an ambassador between different teams to resolve software and hardware failures and conflicts.
• Operates peripheral equipment to perform various maintenance tasks.
• Develops, coordinates and maintains departmental operating procedures to ensure effective problem-solving.
• Provides network, computer and equipment problem resolution support to improve customer satisfaction in reliability, and availability.
• May perform clerical work incidental to machine operations such maintaining production records, data center and visitor badging logs, and team shift reporting.

Requirements

• Associate's Degree and 1 years of relevant experience
• NNS Apprentice School graduate
• Navy Nuclear Power School (NNPS) graduate
• High School/GED and 2 years of related Manufacturing, Shipbuilding, Trades, Military experience
• High School/GED and 4 years of non-related Manufacturing, Shipbuilding, Trades, Military experience

Qualifications

• Understanding of the general and detailed aspects of the job, and their practical applications to problems and situations ordinarily encountered.
• Ability to work with systems that process on multiple platforms, for example UNIX and Windows.
• Knowledge of networking and distributed computing concepts.
• Knowledge of scheduling and monitoring tools such as Control-M, Job and Alert Monitoring and lifecycle management, Tivoli and Network Manager.

Skills

• Focused on customer satisfaction.

Benefits

• Medical, prescription drug, dental and vision plan choices
• On-site health centers
• Tel-medicine
• Wellness resources
• Employee assistance programs
• Savings plan options (401K)
• Financial education and planning tools
• Life insurance
• Tuition reimbursement
• Employee discounts
• Early childhood and post-secondary education scholarships