Computer Science and Software Engineering - Faculty and Student Coordinator

Job Summary

Under the general direction of the Department Chair, this position coordinates administrative support for the department including, but not limited to, reception, resolving student-related issues, event support, procurement, class scheduling, and general administrative support for the faculty, technical staff, department scheduler, and department chair. It is essential that the incumbent fosters a welcoming and helpful environment for those visiting the department office. This position is critical to student success as it provides procedural knowledge, support, and direction to Cal Poly students in matters pertaining to the department and university.

About the Role

The position supports the Computer Science and Software Engineering (CSSE) Department at Cal Poly, San Luis Obispo. The CSSE Department is a major academic unit offering undergraduate and graduate degrees. CSSE strives to provide high quality computing education and excellent career preparation for students.

Responsibilities

• Coordinate administrative support for the department including reception, event support, procurement, class scheduling, and general administrative support.
• Resolve student-related issues and provide procedural knowledge and support.
• Provide procedural knowledge and support to Cal Poly students in matters pertaining to the department and university.
• Support the Department Chair during the transition period.

Requirements

• High School diploma or equivalent.
• Four years of general office support or technical experience.
• Training at a vocational school or full-time college education may be substituted for two years of the required experience on the basis of one year of college education for 6 months of experience.

Qualifications

• Ability to exercise a positive, friendly, and professional customer service approach at all times on the telephone, electronic communications (email) and in person.
• Ability to interact, communicate, and maintain confidentiality in an effective manner, as well as establish and maintain professional and cooperative working relationships with a diverse population.
• Demonstrated ability to independently manage multiple assignments and detailed procedures in a fast-paced environment, adapting fluidly to shifting schedules, competing priorities, and time-sensitive matters with sound professional judgment.
• Demonstrated knowledge and ability to operate computers and accurately produce a variety of word processing, spreadsheet, and publication software documents.
• Working knowledge of or the ability to quickly learn all the appropriate Federal, State, College, and Department policies, procedures, regulations and precedents.
• Ability to interpret, develop, communicate and implement or apply a wide variety of processes and requests with independence under varied and complex circumstances.
• Ability to identify and solve standard problems and refer more complex problems to appropriate staff.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite.

Benefits

Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees.

Pay

Anticipated Hiring Range: $48,564 - $56,904 Per Year
Classification Range: $48,564 - $70,752 Per Year

Schedule

Full-time position.