Computer Scheduler

About the Role

The Computer Scheduler responds to Tier 1 and some Tier 2 data center operational functions. This role involves defining, monitoring, and responding to various alerts, alarms, and workloads across enterprise systems, including Windows, Linux, Unix, z/OS, and network components. Tools used include CA7, Control-M, CA11, TSO, SDSF, Orion, and others. The candidate will serve on a 24/7/365 team that acts as the central point of command and control for IT systems and application support. This is an onsite position at the Indiana Government Center in Indianapolis, Indiana, requiring work in a fast-paced and sometimes high-stress environment.

Responsibilities

• Evaluate and define job types, dependencies, triggers, and scheduling details based on customer requests.
• Define job schedules based on complex requirements and monitor workflow execution.
• Respond to anomalies according to predefined procedures and document failures, resolutions, and preventive changes.
• Ensure adherence to security protocols for data center access.
• Monitor fire-suppression, cooling, power, UPS systems, and network systems (e.g., Orion console).
• Provide Tier 1 helpdesk support, including incident documentation, troubleshooting, password resets, and escalation.
• Take action on critical alerts for distributed and mainframe systems (e.g., JCL creation/modification, IPL procedures).
• Escalate problems to appropriate support personnel and keep management informed of issues.
• Ensure timely completion of production batch cycles and interface with clients for scheduling and running jobs.

Requirements

• Ability to articulate or demonstrate workload automation/job scheduling concepts.
• Data Center/NOC Operations experience or equivalent IT Operations experience.
• High School Diploma or equivalent (HSE) and at least 1+ years of relevant experience (a degree is not required).
• Ability to perform essential functions with or without reasonable accommodation.
• Must be available for 3rd shift (12:00 AM to 8:30 AM), including weekends and holidays on a rotating basis.

Pay

The salary for this position starts at $40,404.00 and may vary based on education or work experience.

Benefits

• Three medical plan options (including RX coverage), vision, and dental plans.
• Wellness Rewards Program with gift card incentives.
• Health savings account with bi-weekly state contributions.
• Deferred compensation 457(b) account with employer match.
• Two fully-funded pension plan options.
• 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
• Up to 15 hours of paid community service leave.
• 180 hours of combined paid vacation, personal, and sick leave.
• 12 paid holidays (14 in election years).
• Education Reimbursement Program.
• Group life insurance and referral bonus program.
• Employee assistance program covering behavioral health visits.
• Qualified employer for Public Service Loan Forgiveness Program.
• Free parking for most positions and free LinkedIn Learning access.

Schedule

This is a 3rd shift position (12:00 AM to 8:30 AM) with weekends and holidays required on a rotating basis.