Computer Operator : Footprints Ticketing : Remote

Daily Duties / Responsibilities

• Gather infrastructure data and assist with updating excel spreadsheets for MITS billing department.
• Manage and support the MITS interactive dashboard.
• Assist with asset management tasks.
• Document the process of each task.
• Collaborate with the Tech Writer to document, update, and verify steps.
• Serve as backup to the Footprints administrator.
• Collaborate with the Footprints ticketing administrator to make necessary changes to forms, workspaces, and develop FAQs.
• Communicate effectively in both written and spoken communication.
• Work collaboratively with Clemson staff and other contracted staff.

Required Skills

• Microsoft Excel
• Microsoft Power BI
• BMC Footprints Ticketing System
• Collaboration
• Communication

Preferred Skills

• Previous experience with participating in software upgrade
• Change and Release Management procedures