Computer Operator

About the role

Operate all equipment in the computer room, process all scheduled computer runs, and handle printing and distributing reports. This position is eligible for a shift differential.

Responsibilities

• Manage personal workload and workflow
• Maximize technology tools available
• Process schedules and computer runs
• Operate computer equipment, printers, and forms handling equipment
• Distribute reports and special forms
• Monitor AS400 operation and performance
• Verify computer logs and posting totals
• Unload and sort computer supplies
• Identify and resolve department issues
• Report problems to management immediately
• Maintain Iron Mountain Tape logs with Securesync and SharePoint
• Maintain computer room and operations building security
• Monitor incoming and outgoing file transfers with momentum
• Verify incoming Check 21 Posting and Image (COF) files
• Review and publish Istatements
• Minimize department nonpayroll costs
• Recommend improvements to procedures
• Recommend technological enhancements, upgrades, and service and delivery improvements
• Ensure compliance with Northwest’s policies, procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and department-specific software
• Work as part of a team
• Complete special projects as assigned
• Follow safety and health guidelines for non-supervisory roles
• Abide by the rules of the safety and loss prevention program
• Perform work tasks in a safe manner
• Report any injuries to supervisor
• Know emergency procedures

Requirements

• Bachelor’s Degree in computer technology or a related field
• 3–5 years of computer operations experience

Skills

• Ability to establish effective working relationships and collaborate in problem-solving and decision-making
• Clear and concise communication, both oral and written
• Active listening and facilitating open exchange of ideas
• Self-directed goal-setting, progress tracking, and resource management (time, information)
• Strong decision-making and analytical skills, including judgment in ambiguous situations
• Team-oriented mindset