Computer Operations Evening Tech

About the role

Central Virginia Community College is located in Lynchburg, Virginia, in view of the Blue Ridge Mountains. CVCC is a comprehensive two-year institution of higher education with an enrollment of approximately 5,000 students in occupational/technical programs and university-parallel/college transfer programs.

Responsibilities

• Respond to information technology work requests primarily involving routine user assistance and support for computer software, hardware repair, maintenance, and provide support for audio/visual equipment.
• Develop documentation including user tips and instructions, and procedures to streamline tasks performed by other Information Technology staff.
• Document problem resolution/status and forward more complex issues to higher-level staff.
• Install computers and associated peripherals and perform routine software upgrades.
• Serve as a member of the Information Technology team and assist other Information Technology staff in problem resolution and in the coordination/completion of information technology projects and tasks, including but not limited to lab reloads, hardware upgrades, and audio/visual setup.
• May be required to perform other duties as assigned.
• May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

Qualifications

• Working knowledge of the installation, planning, repair and maintenance of computers, associated peripheral equipment, and desktop software programs including Microsoft Office, and audio/visual equipment.
• Familiarity with local area networks.
• Demonstrated knowledge of troubleshooting methods and procedures, equipment testing, and use of a variety of diagnostic hardware and software tools and equipment.
• Experience working with Windows 10 and Windows 11.
• Excellent customer service skills.
• Demonstrated ability to perform installation, configuration, integration, upgrading, repairing and maintenance of computer hardware and software systems.
• Ability to perform inventory control functions.
• Demonstrated ability to communicate effectively orally and in writing, and to work with a diverse group of individuals.

Additional Considerations

• AAS in Computer Information Systems or related field.
• An equivalent combination of training and experience indicating possession of the preceding knowledge, skills and abilities may substitute for education and experience.

Pay

$21.00 - $26.00 per hour.

Schedule

Monday through Thursday, 12pm – 7pm (28 hours per week). May work alternate schedule on occasion.