Computer Operations Analyst 2---19133 - Roy Utah

This position is located in Roy, Utah and is performed on-site full-time; telecommuting is not allowed. An active Secret security clearance is required at the time of hire, and the ability to obtain and maintain access to Special Access Programs is a condition of continued employment. Travel is expected up to 10% of the time. Relocation assistance is not available.

About the role

At Northrop Grumman, our employees work on revolutionary systems that impact lives globally, both today and for future generations. We seek bold, innovative individuals with a pioneering spirit to join our team and contribute to our mission of delivering secure technological solutions in rapidly changing global security environments. This role supports classified government contracts and involves collaboration across disciplines to troubleshoot complex issues and maintain multi-user computer systems.

Responsibilities

• Perform as a Computer Systems Analyst supporting classified government contracts.
• Exhibit strong communication skills, an energetic approach, and patience with customers while maintaining customer satisfaction according to defined objectives.
• Report task statuses for recurring and non-recurring efforts in written and oral formats.
• Troubleshoot issues across software, firmware, hardware, operating systems, networks, and applications, distinguishing between one-time events and systematic problems.
• Collaborate with network, software, and system engineers, as well as PC desktop technicians, to support multi-user computer systems.
• Administer multiple networks with limited direction, ensuring compliance with all security policies and procedures.
• Install, upgrade, patch, and troubleshoot systems in support of configuration management.
• Maintain backup and recovery services, manage Windows file systems and disk space, and oversee routine virus protection.
• Create and manage Windows user and computer accounts, file permissions, and security access lists.
• Test new product releases to ensure compatibility and minimize user impact.
• Follow documented technical processes and procedures as assigned.
• Troubleshoot issues with vendors, evaluate vendor products, services, and suggestions.
• Adhere to strict Information Systems security guidelines and assist in maintaining security audit and logging information on classified networked and standalone computers as directed by the Information Systems Security Manager (ISSM).
• Prepare documentation for Cybersecurity input.
• Support environments using ticketing systems such as ServiceNow and JIRA.
• Escalate issues requiring senior-level attention or involvement.
• Lift and move equipment up to 50 pounds.
• Work after hours and weekends as needed.

Requirements

• Master’s Degree with 0 years of experience; OR a Bachelor’s Degree with 2 years of experience; OR an Associate’s Degree with 4 years of experience; OR a High School Diploma (or equivalent) with 6 years of experience.
• Knowledge of Windows Server Operating Systems and workstation support.
• Must meet U.S. Government 8140 requirements for a Systems Operation Analyst.
• CompTIA Security+, ISC CISSP, or equivalent certification is required.
• Active Secret security clearance at the time of hire.

Preferred Qualifications

• Windows Server Administration experience, including Active Directory and Group Policy.
• Knowledge of NISPOM Chapter 8, DCID 6/3, ICD 503, RMF, STIG, JAFAN, or JSIG information system environments.
• Understanding of basic networking.
• Experience creating and deploying system images in a LAN or enterprise environment.
• Awareness of virtualization technologies.
• Knowledge of environmental monitoring tools (e.g., HBSS, SolarWinds, Splunk).
• Limited experience in scripting.
• Cross-platform awareness (e.g., Windows, Linux, Solaris, OSX, UNIX).
• Experience with Assessment & Authorization processes.

Benefits

• Flexible work arrangements and a 9/80 work schedule.
• Phenomenal learning opportunities and exposure to a wide variety of projects and customers.
• Exceptional healthcare benefits, life and disability insurance.
• Company-paid holidays and paid time off (PTO) for vacation or personal business.
• 401k matching program.
• Eligibility for overtime, shift differential, and discretionary bonuses in addition to base pay.
• Annual bonuses tied to individual contributions and company results.
• Long-term incentives for eligible employees in Vice President or Director positions.

Pay

Primary salary range: $72,100.00 – $108,100.00. The final offer considers factors such as scope and responsibilities of the position, candidate’s experience, education, skills, and current market conditions.