Computer Equipment Support Operations II

Description of Responsibilities

• Provide desktop support services, respond to, and resolve service requests.
• Enter tasks into the Remedy action request system to create a ticket that describes the work to be performed.
• Operate the Service Desk with Tier II systems support, to include providing on-site services for walk-in inquiries.
• Manage accounts on the Remedy action request system portion of assigned responsibility for the job; input all relevant work request data within the Remedy action request system and coordinate as necessary with the customer to resolve the requested work.
• Provide problem resolution services in the areas of equipment maintenance, software and network infrastructure including remote access necessary to provide state-of-the-art performance that may include hardware and software installation and upgrades, troubleshooting, system configuration, and design and maintenance of databases.
• Perform analytical, evaluation, management, and maintenance duties related to local network system components, software, peripherals and functionality of automated data processing and communications equipment.
• Provide and implement solutions to reported and discerned problems reported on this and related equipment/networks.
• Perform network management responsibilities to include on-site monitoring of systems workload, system hardware component installation, configuration and operation.
• Other duties as assigned by Supervisor.

Required Degree/Education/Certification

• IAT-II certification (i.e. CCNA Security, Security+ CE, GSEC, GICSP, SSCP, CySA+) IAW AR 25-2.
• Bachelor's Degree required; Preferred: Bachelor's degree in Computer Science or IT related field.
• Windows 10 certification will be required within the first six (6) months of employment.

Required Skills and Experience

• Three (3) years of IT related experience; Preferred: Three (3) years of Computer Equipment Support Operations experience.

Required Citizenship and Clearance

• Must be a U.S. Citizen.
• Must have an active Secret security clearance.

Benefits

• Competitive salaries.
• 401K plan with company match.
• Medical, dental, disability, and life insurance coverage.
• Tuition reimbursement.
• Paid time off.
• 11 paid holidays.