Computer Equipment Support Operation II

About the role

Provide desktop support services and Tier II systems support for a government customer at Ft. Eustis, Virginia. Operate the Service Desk, manage service requests in the Remedy action request system, and deliver on-site support for walk-in inquiries. Responsibilities span equipment maintenance, software and network infrastructure, remote access, hardware/software installation and upgrades, troubleshooting, system configuration, database design and maintenance, and local network component management.

Responsibilities

• Provide desktop support services and respond to and resolve service requests
• Enter tasks into the Remedy action request system to create tickets describing work to be performed
• Operate the Service Desk with Tier II systems support, including on-site services for walk-in inquiries
• Manage accounts on the Remedy system; input all relevant work request data and coordinate with the customer to resolve requested work
• Provide problem resolution for equipment maintenance, software and network infrastructure, including remote access, hardware and software installation and upgrades, troubleshooting, system configuration, and design and maintenance of databases
• Analyze, manage, and maintain local network system components, software, peripherals, and functionality of automated data processing and communications equipment
• Provide and implement solutions to reported and discerned problems on equipment and networks
• Perform network management responsibilities: on-site monitoring of systems workload, system hardware component installation, configuration, and operation
• Other duties as assigned by Supervisor

Qualifications

• DoD Directive 8140.01 certification (e.g., Security+, CND, GICSP, CASP+, CCNP Security, CISA, or SSCP)
• Associate’s degree or higher from an accredited college or university preferred, or IT-related field
• Windows 10 certification required within the first six (6) months of employment

Skills and Experience

• Six (6) months of IT-related experience required; one (1) year of Computer Equipment Support Operations experience preferred

Clearance Requirements

• U.S. Citizenship required
• Active Secret clearance required

Compensation

$58,000.00 per year (good faith estimate; final compensation determined by qualifications, experience, skills, internal equity, market conditions, and applicable laws).

Benefits

• 401(k) plan with company match
• Medical, dental, disability, and life insurance coverage
• Tuition reimbursement
• Paid time off
• 11 paid holidays