Computer/Communication Technician II at Leigh High School

General Description

Reporting to the Director of Technology, the Computer / Communication Technician II is a member of the Technical Support Team of the Technology Service Department. The Computer / Communication Technician II is responsible for first and second level problem resolution of the CUHSD desktop-computing environment. This environment includes PCs, Macs, Chromebooks, printers, computer operating systems and applications.

Primary Responsibilities

• Performs installation, configuration, troubleshooting, and repair of site technology including, but not limited to, computers, phones, printers, Chromebooks, tablets, computer peripherals, software, and AV Equipment.
• Captures repairs of district technology with outside vendors.
• Installs and configures software applications for both PC and Macintosh computers.
• Aids in the maintenance, upgrades, and security of the District's various networks including Local Area Networks (LAN), wireless networks and access points.
• Resolves technology support request using the district web help desk in order while ensuring excellent customer service.
• Coordinates software vendor technical support to resolve ongoing support issues.
• Provides clear verbal and written communication.

Technology Coordination

• Maintains inventory and documentation of all site technology.
• Helps maintain the technology service center as a neat and orderly environment.
• Performs all related duties as assigned.

Qualifications

• Education equivalent to completion of the twelfth grade.
• Possession of a valid California driver's license.
• Two (2) years of PC support experience in a moderate to large enterprise environment, including local and wide area networks.
• Strong Knowledge in both wired and wireless network technologies.
• Proficiency in Google Platforms, including Google Drive, Google Sheets, Google Docs, and Google Slides.
• Knowledge of Microsoft Productivity tools.
• Knowledge and experience in the use of computers, printers and related PC / MAC equipment.
• Experience with PC based operating systems Windows, Mac and PC Applications.
• Must have strong analytical skills and be able to work in stressful and often changing environment.
• Willing and interested in working in a team environment.

Working Conditions/Contacts

• Daily contacts with staff members and administrators.
• Work is performed primarily inside on one of seven campuses or the District Office; occasional lifting up to 40 pounds; constant exposure to moderate noise intensity level; occasional exposure to weather to and from classes.

Reasonable Accommodation

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.