Computer Based Training Authenticator/Proctor

Part-time, in-person position at the Hanford Site in Richland, WA.

Schedule

• One fixed day per week (Tuesday, Wednesday, or Thursday), 5:30 a.m. – 4:00 p.m.
• Flexibility to cover additional days or hours as needed (e.g., vacation coverage).

Responsibilities

• Oversee, support, and monitor employee training in a 32-computer classroom.
• Maintain, file, and store confidential and sensitive government information.
• Perform administrative duties within Hanford's Learning Management System.
• Participate and collaborate in team meetings, discussions, and classroom goals.
• Manage daily office duties, phones, and emails, including scheduling appointments, managing calendars, and creating reports.
• Interface with Hanford subcontractor entities and their course managers, HR specialists, training coordinators, and safety officers.
• Verify completion of employee training for Hanford badging purposes and training coordinators.
• Problem-solve and troubleshoot computer and computer-based learning program issues.
• Help students recover from program interruptions.
• Maintain a pleasant atmosphere in the classroom.
• Maintain computer equipment and provide a clean and sanitized computer station for each employee.
• Follow direction provided by the Authenticator Lead and all Hanford site policies and procedures.

Requirements

• Bachelor's Degree OR High School diploma with equivalent experience in a related work field.
• 3+ years of experience in a customer service role.
• General computer and Internet skills.
• Proficiency in MS Office.
• Ability and eligibility to obtain a Hanford security badge.

Competencies

• Adaptability: Ability to modify, respond to, and integrate change with minimal resistance and contribute ideas for improvements.
• Communication: Clearly conveys information and ideas through a variety of media to engage the audience and ensure understanding and retention.
• Planning and Organization: Ability to determine goals, priorities, and the actions, time, and resources needed to achieve them.

ADA Requirements

• Constant: Interpersonal skills, teamwork, customer service, problem analysis, reading, speaking, writing, and understanding English.
• Frequent: Creativity, mentoring, presentations, teaching, keyboarding, sitting, standing, hearing, and talking.
• Occasional: Decision making and independent judgment or action.