Computer Associate (Software) Level II

Level II – Union TA (DC37) starting at $95,829 / Union OA (TWU) starting at $95,445

About the role

This position encompasses in-depth database development and coordination responsibilities, including implementing electronic checklists, enhancements, maintenance, analysis of databases, and automated workflow development. The selected candidate will develop, implement, and maintain database management systems, including Enterprise Asset Management (EAM), Asset Information Management (AIM), ArcGIS systems, and Auto Workflows using Microsoft applications for the RSS Division.

Responsibilities

• Works independently to manage software tasks related to data administration, database management, operating systems, data communications, Microsoft applications, local networks, hardware, software products, and quality assurance. Act as a subject matter expert in these areas.
• Provides computer and software support across various CCTV, Access Control, and Radio technologies.
• Leads major initiatives to integrate diverse computer hardware and software within telecommunication systems.
• Analyzes EAM data and generates reports as directed by management.
• Trains new employees on data entry procedures using portable devices and the desktop EAM application to ensure uniform data capture.
• Submits Service Now tickets and coordinates with various MTA-IT teams to resolve issues.
• Deploys PCs, mobile devices, etc., to new users and ensures access to LAN, corporate email, printers, internet, home folders, shared folders, and various software applications.
• Assists with managing hardware and software inventory and life cycle.
• Coordinates with the Department of Subway EAM support team to grant RSS users access to HxGN and ArcGIS systems.
• Helps resolve EAM mobile device syncing issues, network connectivity, and system performance issues.
• Visits remote facilities to provide hands-on technical support to end-users related to PCs, multifunction printers, Microsoft 365 apps/services, shared folders, mobile devices, and various standard/proprietary application software.
• Coordinates with various MTA-IT teams and vendors to troubleshoot issues.
• Assists with custom database development for RSS to streamline work processes and performs regular updates/maintenance of those workflows.

Requirements

A baccalaureate degree from an accredited college including or supplemented by 24 semester credits in computer science or a related computer field and one year of satisfactory full-time computer software experience in computer systems development and analysis, applications programming, database administration, maintenance and support, systems programming, data communications, mobile development, web development and design; or

A four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer software experience as described above; or

Education and/or experience equivalent to the above. College education may be substituted for up to two years of the required experience on the basis that 60 semester credits from an accredited college equates to one year of experience. In addition, 24 semester credits from an accredited college or graduate school in computer science or a related field, or a certificate of at least 625 hours in computer programming from an accredited technical school (post high school), may be substituted for one year of experience. However, all candidates must have at least a four-year high school diploma or its educational equivalent and at least one year of satisfactory full-time experience as described above.

Skills

• Hands-on experience with HxGN/Hexagon EAM development, SQL, and the ability to analyze complex business requests and support enterprise-wide EAM standardization initiatives.
• Proficient in Microsoft Power Apps, Forms, Power Automate, and Power BI.
• In-depth understanding of SharePoint.
• Strong understanding of web development concepts: HTML, CSS, JavaScript, and ASP.NET.

Schedule

7:00 am to 3:00 pm

Other Information

Appointment may be at a comparable level to the current level of the selected candidate. As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York if your position earns more than $101,379 (subject to change) per year or if the position is designated as a policy maker.

For 55-a eligible titles: Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program.