Comptroller - Taxpayer Enforcement Officer I ( Corpus Christi )

About the role

The Enforcement division seeks a Taxpayer Enforcement Officer to enforce and promote compliance of Title 2 of the Texas Tax Code and related statutes, rules, and publications for taxes and fees administered by the Texas Comptroller of Public Accounts. This role involves working with the general public, taxpayers, taxpayer representatives, and state and local authorities. Duties include conducting individualized tax analysis, establishing liability, utilizing collection remedies, documenting actions, updating databases, and performing various collection and compliance tasks.

Responsibilities

• Enforce and promote compliance of Title 2 of the Texas Tax Code and related statutes, rules, and publications for taxes and fees administered by the Texas Comptroller of Public Accounts.
• Work with the general public, taxpayers, taxpayer representatives, and state and local authorities.
• Provide education on tax laws, rules, publications, and forms.
• Conduct individualized tax analysis on each case, tax account, or assignment to determine the next appropriate action in accordance with agency and division policies and procedures and all tax laws.
• Establish liability using original or estimated data on all delinquent taxes.
• Utilize all collection remedies under Title 2 of the Texas Tax Code and related statutes in accordance with agency and division policies and procedures.
• Document an accurate record of taxpayer or taxpayer representative communication and actions.
• Update division and agency databases to reflect various collections work, file maintenance, and account statuses.
• Perform collection and compliance work in person in an office, a taxpayer's place of business, or other public venue; over the phone; and/or through written correspondence.
• Collections cash and non-cash payments from taxpayers.
• May conduct inspections.
• May assist with seizures.
• May work with other state agencies, state or local officials, and local law enforcement.
• Attend extensive mandatory training, both on-the-job and in a class setting, located in local and out-of-town locations.
• May conduct tax seminars, or other tax-related topics, for the public and various business groups and may represent the Comptroller's office at business conferences and professional fairs.
• May present testimony and evidence in administrative hearings or for court proceedings.
• May participate in special projects.

Requirements

Graduation from an accredited high school or successful completion of the General Educational Development test (GED).

2 years full time work experience in a related field to include but not limited to work in accounting, bookkeeping, a call center, clerical/administrative, collections, or record keeping.

Bachelor's degree. Complete copies of college transcripts must be furnished to the divisional hiring representative at the time of the interview for positions requiring a college degree, and/or specific educational credits.

2 years' experience in bookkeeping, a call center, or collections.

Thirty semester hours from an accredited college or university may substitute for one year of the administrative support or clerical work experience requirement on a year-for-year basis with a maximum substitution of two years.

A valid Texas (or state of residency) driver's license and a satisfactory driving record are a condition of employment.

Qualifications

Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training.

We offer flexible scheduling that helps employees maintain a healthy work-life balance.

Skills

Strong analytical skills.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Proficiency in Microsoft Office applications.

Benefits

The Comptroller's office offers a strong benefits package including:

• Insurance
• Retailer discount program
• Retirement plans
• Flexible work schedule

Pay

Salary is contingent upon qualifications.

Schedule

8 a.m. to 5 p.m., Monday through Friday, 40 hours. Occasional weekend and/or late-evening work may be required. Actual work hours may change based on business need.

This position may be eligible for a flexible/hybrid work schedule of 3 in office days and 2 remote workdays once certain conditions are met. Work schedules may change at any time as business necessitates.