Compliance Technology and Data Administrator

Job Summary

At Delta Dental of Michigan, Ohio, and Indiana, we improve oral health through benefit plans, advocacy, and community support. As part of the Delta Dental Plans Association, we operate two of the largest dental networks in the nation. Our mission is to build healthy, smart, vibrant communities by investing in initiatives that support our goal.

About the Role

To serve as the liaison between the compliance department, IT, and business processes, administering governance, risk, and compliance (GRC) platform, policies and procedure document repository, and Learning Management system (LMS).

Responsibilities

• Acts as a liaison and provides support between business stakeholders and IT to ensure alignment and effective communication in utilizing technologies for compliance processes.
• Administers and maintains the LMS, GRC platform, document repository, and Microsoft applications to meet organizational needs.
• Performs data analysis to support business decision-making and identifies trends, patterns, and insights.
• Develops and maintains dashboards and reports using Power-BI to provide actionable insights to stakeholders.
• Utilizes the PowerApps Suite to create custom applications that streamline business processes and improve efficiency.
• Collaborates with cross-functional teams to gather requirements, design solutions, and implement technology initiatives.
• Provides training and support to end-users on the LMS, GRC platform, policies and procedures document repository, Power-BI, and PowerApps.
• Manages the day-to-day operations and maintenance of the LMS, GRC, and Policy and Procedure technology by collaborating with various departments, maintaining the application quality, version control, and archival information.
• Serves as the liaison between the company and technology vendors, coordinating support and troubleshooting for customer-specific strategies.
• Identifies, escalates, and resolves technical issues in a timely manner, maintaining strong vendor relationships.
• Proactively explores innovative technologies and solutions to enhance the company's technological infrastructure.
• Contributes to strategic planning and initiatives aimed at improving technology integration and educational outcomes.
• Collaborates with the company to develop and coordinate one-on-one and group training sessions to educate staff on implementations and new tools.
• Supports the business by mapping business scenarios to the technical foundation, understanding and translating customer priorities and desired outcomes, orchestrating resources, and leveraging technical acumen to enable our team to do business in new ways.

Requirements

• Position requires a bachelor's degree in computer science, information technology, engineering, business, or related field and five years of experience in information technology.
• Coding and experience with utilizing code for reporting preferred.
• Will accept any suitable combination of education, training, or experience.
• Knowledge in system administration and LTI integration and deployment preferred.
• Experience with provisioning and documentation related to System Administration.
• Customer service experience providing support to users.
• Proven experience in developing and deploying Power Apps solutions.
• Hands-on experience in creating and managing workflows using Power Automate.
• Strong understanding of the M365 suite, leveraging M365 tools to enhance productivity and collaboration within an organization.
• Excellent problem-solving and analytical skills.
• Able to effectively communicate and collaborate.

Qualifications

• Minimum Requirements: Bachelor's degree in computer science, information technology, engineering, business, or related field and five years of experience in information technology.

Skills

• Power BI
• Power Apps Suite
• Microsoft Applications
• LTI Integration
• System Administration
• Customer Service
• Power Automate
• M365 Suite

Benefits

The company offers competitive compensation and benefits, including health insurance, retirement plans, and paid time off.

Pay

The salary range for this position is $80,000 - $120,000 annually.

Schedule

This is a hybrid position, with a mix of remote and in-office work.