Compliance Supervisor

About the role

The Compliance Supervisor plays a critical role in ensuring the Firm’s operations comply with all applicable federal, state, and local laws governing debt collection, consumer protections, and legal practice standards. This position serves as a subject matter expert on regulatory requirements and other consumer finance and data privacy laws.

Responsibilities

• Collaborate with legal operations, IT, collections, and client services to provide compliance guidance, address issues, and implement effective controls.
• Support reporting for senior leadership and the Compliance Manager.
• Contribute to internal and external audits.
• Perform special projects or other responsibilities as assigned by the Director of Compliance or designee.
• Lead team members by establishing goals and providing constructive, consistent, and timely feedback.
• Design, monitor, and test compliance programs, policies, and procedures.
• Conduct compliance risk assessments and develop corrective action plans.
• Support internal and external audits, client reviews, and remediation responsibilities.
• Identify root causes of compliance issues using problem‑solving and investigative skills.
• Analyze data, reporting, and performance trends to detect potential compliance risk.
• Draft reports and policies with excellent written and verbal communication skills.
• Manage multiple projects, deadlines, and priorities with strong organizational skills.
• Maintain accurate documentation and reporting with detail‑orientation.
• Serve as a subject matter expert and mentor junior compliance staff.
• Exercise imperative ethical judgement, discretion, and handle sensitive information.
• Recommend process improvements and efficiency enhancements with a proactive mindset.

Requirements

• High school degree required.
• Prior compliance, finance, or legal experience preferred.
• Proficiency with Microsoft Suite preferred.
• Prior experience in a compliance or finance role.
• Ability to interpret and apply regulatory requirements to operations.
• Deep knowledge of FDCPA, FCRA, TCPA, SCRA, GLBA, HIPAA, and related state laws.
• Ability to conduct compliance risk assessments and develop corrective action plans.
• Skilled in supporting internal and external audits, client reviews, and remediation.
• Problem‑solving and investigative skills to identify root causes of compliance issues.
• Ability to analyze data, reporting, and performance trends to detect potential compliance risk.
• Excellent written and verbal communication skills, with ability to draft reports and policies.
• Strong organizational skills to manage multiple projects, deadlines, and priorities.
• Detail‑oriented with ability to maintain accurate documentation and reporting.
• Ability to serve as a subject matter expert and mentor junior compliance staff.
• Imperative ethical judgement, discretion, and ability to handle sensitive information.
• Proactive mindset with ability to recommend process improvements and efficiency enhancements.
• Physical requirements: prolonged periods of sitting at a desk and working on a computer; frequently required to talk or hear, and use hands to type, handle, or touch objects.

Skills

• Collaborate across departments to implement compliance solutions.
• Lead team members by establishing goals and providing constructive, consistent, and timely feedback.
• Ability to interpret and apply regulatory requirements to operations.
• Deep knowledge of FDCPA, FCRA, TCPA, SCRA, GLBA, HIPAA, and related state laws.
• Designing, monitoring, and testing compliance programs, policies, and procedures.
• Strong ability to conduct compliance risk assessments and develop corrective action plans.
• Skilled in supporting internal and external audits, client reviews, and remediation responsibilities.
• Problem‑solving and investigative skills with the ability to identify root causes of compliance issues.
• Ability to analyze data, reporting, and performance trends to detect potential compliance risk.
• Excellent written and verbal communication skills, with ability to draft reports and policies.
• Strong organizational skills with the ability to manage multiple projects, deadlines, and priorities.
• Detailed‑oriented, with the ability to maintain accurate documentation and reporting.
• Ability to serve as a subject matter expert and mentor junior compliance staff.
• Imperative ethical judgement, discretion, and ability to handle sensitive information.
• Proactive mindset with ability to recommend process improvements and efficiency enhancements.

Schedule