Compliance Supervisor

Qualifications

• High school diploma or equivalent
• Associate’s degree in transportation, public administration, business, or related field preferred
• Two (2) years of supervisory experience
• Experience in transportation operations, safety, or compliance
• Prior experience with DOT, FTA, FMCSA, BAAS, Medicaid requirements preferred
• Experience with audits, compliance monitoring, or regulatory reporting preferred
• Familiarity with contract management and service agreement oversight preferred
• Ability to obtain and maintain required endorsements or certifications for bus operation
• Working knowledge of ADA requirements as they relate to transportation services
• Strong administrative, organizational, documentation, communication, interpersonal, and attention to detail skills
• Valid New Hampshire driver’s license with acceptable driving record

Essential Responsibilities

• Supervise all Monitors and ensure that they receive regular feedback on performance and receive annual written evaluations on time.
• Collaborate with Operations & Safety Supervisor to ensure appropriate licensure, certifications, and required documentation are maintained.
• Oversee operations, billing, and fleet compliance with federal, state, DOT and contractual requirements.
• Conduct internal audits related to safety, reporting accuracy, scheduling, and service delivery.
• Maintain documentation and serve as key contact for inspections, audits, incident reports, and corrective action plans.
• Ensure accurate documentation of trips, mileage, rider eligibility, and service authorization.
• Review billing data for accuracy, compliance, and timeliness prior to submission with the Business Manager’s oversight.
• Support staff understanding of regulatory expectations through training and communication.
• Track deliverables, reporting requirements, and renewal timelines and recommend policy updates based on regulatory changes or audit findings.
• Support oversight of transportation related contracts and service agreements, including monitoring vendor performance for compliance with contract terms, and coordinating contract documentation and compliance reporting with leadership.
• Report to the Operations Manager and partner closely with the Operations and Safety Supervisor to coordinate operational oversight, regulatory compliance, and continuous improvement initiatives within the Transportation Department.
• Participate in cross training to support continuity of operations and perform other related duties as assigned such as providing driving or monitoring relief during short staffing emergencies.
• Provide transportation oversight and support for older adults, children, and individuals with all abilities, utilizing sensitivity, patience, and best practices for inclusive service delivery.
• Work on Easter Seals committees and work groups representing transportation as assigned by Director or Operations Manager.

Compensation and Benefits

Compensation: $68,600 salary

Hours: Monday - Friday. Schedule alternating from week to week. Applicants must have flexibility to work between 5:30am - 2pm one week and 9am to 5:30pm the next.

We offer a comprehensive benefits package for full-time, eligible employees, including:

• Medical, Dental, Vision, Life & Disability
• PTO begins accruing on your first day!
• Up to 9 paid holidays annually, plus one floating holiday of your choice.
• 403(b) employer match up to a maximum of 3%
• Tuition reimbursement after one year of employment
• Student loan repayment for qualifying degrees after one year of employment
• Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation

We are proud to be a recovery-friendly workplace and a NH Veteran-Friendly Business.