Compliance Specialist - French Speaker

About the Role

The Compliance Specialist is responsible for investigating and managing policy violations, supporting dōTERRA members, and partnering with Account Managers, Compliance Management, and other cross-functional teams to resolve complex or escalated issues. This role serves as a resource for members and internal teams by providing clear guidance on Company Policy, helping resolve concerns, and promoting compliance across the market.

The ideal candidate is a strong problem-solver and communicator who can confidently navigate sensitive situations, make sound decisions, and balance compliance requirements with a positive member experience. This role requires attention to detail, sound judgment, discretion, and the ability to manage multiple priorities in a fast-paced environment.

Job Responsibilities

• Investigate potential policy violations and determine appropriate resolution in accordance with Company Policy.
• Educate members on Company Policy, procedures, and expectations while providing clear and professional guidance.
• Review member communications, marketing materials, and other content to ensure compliance with Company Policy and applicable FDA and FTC standards.
• Communicate directly with members regarding compliance concerns, policy violations, and required corrective actions.
• Document investigations, findings, communications, and resolutions accurately and thoroughly.
• Identify, address, and resolve policy infractions while ensuring consistent application of Company Policy.
• Manage multiple cases and priorities while meeting established deadlines and service expectations.

Job Qualifications

• High School diploma or equivalent.
• 0 - 1 year of experience.
• English and French proficiency level required.
• Ability to conduct training classes.
• Ability to operate a personal computer for data entry and reporting using MS Office, including Word, PowerPoint, and Excel.
• Actively participates and collaborates with others on one's own team and across doTERRA for the achievement of business goals.
• Proactive attitude and ability to work with minimal supervision.
• Strong organizational skills with the ability to prioritize competing demands, manage multiple cases, and follow assignments through to completion.