Compliance Specialist (Amazon Marketplace)
About the role
At Luminize, we help brands win, and as one of the top 5 Amazon sellers in the US, we're looking for top performers to grow with us. Have you ever fought Amazon Seller Support and won? When Amazon suspends a listing over a labeling claim, an ingredient flag, or a policy violation, revenue stops that day. We're looking for an eCommerce Compliance Specialist to work those cases end to end: research the requirement, build the argument, write the appeal, and get our brands back online. This is hands-on marketplace compliance, not policy administration. It's a specialized skill set with very few places to learn it properly, and you'll learn it directly from our Director of Compliance. If you want your next move to mean more — more ownership, more growth, and more impact — we would love to meet you! The role is based onsite at Symphony Towers in San Diego, CA 92101, offering panoramic city and coastline views, free building gym access, exclusive discounts at tower restaurants and cafes, secure bike storage, 24/7 paid parking downtown, and steps from 100+ top-rated bars, restaurants, coffee shops, and Petco Park.
Responsibilities
- Open, manage, and drive Amazon Seller Support cases through to resolution
- Draft Amazon appeals, Plans of Action, and the documentation that makes them land
- Research laws and regulations governing how consumer goods are advertised, labeled, and sold, including FDA and EPA requirements
- Translate regulatory and Amazon policy language into clear guidance our brand teams can act on
- Serve as the point of contact for compliance questions from Brand Management, Advertising, Catalog, and our clients
- Track federal and state policy changes and flag portfolio risk before it becomes a case
- Spot the patterns behind repeat violations and build the fixes that prevent them
- Manage daily deliverables across multiple clients and categories, meeting accuracy and turnaround standards
Requirements
- 1+ years in eCommerce, marketplace operations, regulatory affairs, or compliance
- Hands-on Amazon Seller Central experience, which counts more here than a compliance job title
- Ability to read a regulation or policy page, work out what it actually requires, and explain it to a non-expert
- Strong persuasive and technical writing, often under a word limit and to an automated audience
- High accuracy on high-volume, detail-heavy documentation work
- Comfort managing competing deadlines across multiple clients without losing track of anything
- Sound judgment and discretion with confidential information
- Bachelor's degree in Business or a related field, or equivalent work experience
Qualifications
- Amazon Account Health or Brand Registry experience
- Background with 3P sellers, aggregators, or an Amazon agency
- Exposure to FDA or EPA regulated categories (supplements, cosmetics, OTC, pesticides)
- Plans of Action you wrote that were accepted
- Experience with Asana, Monday.com, or similar
- Comfort working in AI-assisted workflows and a willingness to adopt emerging automation tools
Skills
- Strong Excel and Google Sheets skills