Compliance Specialist, Amazon Global Logistics, Amazon Global Logistics
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon's Cross Border team is responsible for providing customers a one-stop shop for international transportation service, providing end-to-end supply chain solutions. We are seeking a customer-centric individual who wants to be part of this journey and manage daily operational tasks and customer queries.
About the role
A Sr Compliance Specialist owns end-to-end customs entry exception management by serving as the escalation point between internal stakeholders, LSPs, brokerage operations, and cross-functional teams to identify, troubleshoot, and resolve clearance and payment-impacting issues.
Responsibilities
- Manage daily entry monitoring activities, including rejected entries, missing or inaccurate data, documentation discrepancies, and system-related failures impacting successful customs processing.
- Partner with LSPs to drive root-cause analysis, corrective actions, and timely resolution of operational blockers.
- Lead cancellation and replacement entry workflows by validating impacted shipments, coordinating required corrections with customs officials, and ensuring compliance alignment while minimizing downstream financial and operational risk.
- Support statement authorization and duty payment operations by investigating payment failures, rejected transactions, duty discrepancies, and system exceptions.
- Collaborate with Finance, tech team, and external partners to resolve defects, improve controls, and prevent recurring issues.
- Provide operational guidance, escalation support, and process improvements to increase entry accuracy, reduce manual intervention, and improve customs clearance performance at scale.
Requirements
- 1+ years of logistics, transportation, supply chain, import/export operations, or data entry/data administration experience
- Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.)
- Speak, write, and read fluently in English
- Work 40 hours/week, and overtime as required
- Experience performing accurate data entry and analysis
Qualifications
- High school or equivalent diploma
- Bachelor's degree in logistics, transportation, supply chain, or business
- Licensed customs broker
- Experience in international logistics, cross-border transportation and supply chain, or U.S. Customs rules and regulations
- Experience in customs
Pay
19.37 - 33.94 USD hourly
Benefits
- Employee Assistance Program (EAP)
- Mental Health Support
- Medical Advice Line
- 401(k) matching
Learn more about our benefits at Amazon Benefits.