Compliance Representative - Lead

Job Description and Duties

The incumbent performs as the Compliance Representative Lead in the Public Collections, Contracts and Support Team. They provide support for the Non-Tax Debt and Offset/Intercept tax collection programs. They process correspondence and faxes, modify levies, and perform various account transactions for the programs in the section. They generally provide technical assistance to Tax Program Technician I’s and temporary help staff. They participate as a team member in the group and in the operational change process with peers and others to identify and resolve work-related issues, consistent with the department’s Mission and Values.

Working Conditions

This position requires 4 or more days in the office per week. It is designated office-centered and may be eligible for some remote work based on departmental guidelines and operational need.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Special Requirements

The position(s) require(s) a Background Investigation be cleared prior to being hired.

Desirable Qualifications

• Familiarity with Franchise Tax Board (FTB) organization, operations, programs, and related systems
• Excellent interpersonal and customer service skills
• Experience with developing and maintaining procedures
• Ability to apply appropriate laws, rules, regulations, policies and/or procedures that will produce desired results
• Ability to lead teams and projects to accomplish objectives
• Ability to review work and provide effective feedback
• Ability to communicate effectively and have strong written/verbal communication skills
• Ability to effectively work independently and in a team environment
• Ability to analyze data, situations, utilize good judgment, and take effective actions
• Ability to shift priorities, workloads, and work schedule to meet operational needs
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint)

Benefits

Contact Information
The Human Resources Contact is available to answer questions regarding the application process.
The Hiring Unit Contact is available to answer questions regarding the position.

Classification and Hiring

(916) 845-3608
Calvin Francis
(916) 845-6812
Calvin.Francis@ftb.ca.gov

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.