Compliance Reporting Specialist

About the role

The Compliance Reporting Specialist is part of a centralized reporting function responsible for maintaining accurate and time-sensitive records and reports for jurisdictional agencies, Probation Officers, and clients in states where LifeSafer, Monitech, and Guardian Ignition Interlock Devices are used.

Responsibilities

• Perform daily reporting duties, including:
  • Daily report requests
  • Lockout reports
  • Removal authorizations
  • Alcohol violations
  • Compliance certifications/extensions
  • Compliance reporting
• Clean up client data (driver’s license, VIN numbers, date of birth).
• Call clients to verify court requirements, validate and update client profiles due to call center inaccuracies, and explain reports to clients.
• Handle client calls for records requests, violation disputes, program explanations, removal requests, suspensions, and revocations based on state regulations.
• Update standard operating procedures.
• Adjust client appointments.
• Work with auto shops and internal support for data recovery.
• Collaborate with IT on electronic state reporting issues.
• Respond to Probation Officer inquiries by:
  • Providing and explaining reports
  • Setting up system accounts for client record access
  • Resetting passwords for Probation Officers

Requirements

• High School Diploma or equivalent (required).
• Bachelor’s degree (preferred, pursuing or achieved).
• 1–2 years of experience in a technical role involving data analysis for trending and reporting.
• Previous customer service background (preferred).
• Previous compliance experience (a plus).
• Criminal Justice background (preferred).
• Strong customer service and technical services background.
• Exceptional organizational, analytical, and problem-solving skills.
• Strong attention to detail with a high accuracy level.
• Ability to multi-task.
• Strong written and verbal communication skills.
• Strong interpersonal and customer interaction skills.
• Works well in a team environment.
• Proficiency with Microsoft Office (Email, Excel, Word, PowerPoint).
• Bilingual (Spanish) (a plus).
• Basic understanding of:
  • Equipment
  • Systems navigation
  • Standard Operating Procedures (SOP)

Physical Requirements

• Sitting/Standing: Frequently (75–100%)
• Fine Motor Movements: Frequently (75–100%)

All job descriptions are subject to change.