Compliance Reporting Manager

About the role

This role is responsible for daily operations, compliance, and continuous process improvement. In addition to leadership and oversight responsibilities, this role is expected to maintain a working knowledge of departmental processes and actively perform operational work as needed. The ideal candidate will combine strong leadership, operational excellence, and technical expertise in employee benefits administration, union trust fund operations, compliance, and process improvement. This individual will lead a multi-location team while driving accountability, documentation, automation, and cross-functional collaboration. Key priorities include streamlining workflows, leveraging technology and automation, documenting SOPs, training staff, and establishing KPIs.

Responsibilities

• Lead, manage, and supervise Employer Control department staff, including hiring, training, quality assurance, and regular performance evaluations.
• Directly manage a team of supervisors with oversight of approximately 39 employees across multiple locations and time zones.
• Develop, implement, and maintain control policies and procedures to ensure regulatory compliance, with clear documentation of SOPs.
• Monitor and analyze department processes to identify opportunities for improvement and introduce automation or technology solutions for enhanced efficiency and accuracy.
• Ensure precise and timely processing of employer reports, remittances, payroll contributions, audits, and all related transactions, consistently meeting strict monthly deadlines.
• Prepare and present detailed reports on department performance to senior management, including progress against established KPIs.

Qualifications

• Minimum of 5 years of experience in employee benefits administration, union trust funds, pension administration, third-party administration (TPA), or a related environment, with at least 2 years in a supervisory or managerial capacity.
• Comprehensive knowledge of federal and state regulations governing employee benefits, including ERISA, COBRA, and HIPAA.
• Advanced Microsoft Excel skills with the ability to analyze data, identify discrepancies, and support business decisions.
• Proficiency with SQL queries and IBM Mainframe.
• Bilingual Spanish a plus.

Schedule

Full-time, on-site | Monday-Friday (8:30am-5:30pm)

Salary

$100k - $120k

Benefits

• Medical/Dental/Vision (M/D/V)
• 401k
• Paid Time Off (PTO)