Compliance Officer

Service Oklahoma (SOK) eases the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

About the role

A Compliance Officer is assigned responsibilities related to issuing, reinstating, or suspending Oklahoma driver licenses and state identification cards.

Responsibilities

• Conducts driver license examinations (visual, written, and road examinations), and inspections to determine eligibility and qualification for driver’s licenses or state identification cards in compliance with state and federal regulations and in accordance with the guidelines established to protect the citizens of the United States and the State of Oklahoma.
• Provides assistance to customers in the explanation of outstanding fines, fees, and documentation required to reinstate suspended or revoked driving privileges or applying for modified driving privileges.
• Reinstates suspended or revoked driving privileges in accordance with Oklahoma law.
• Upon request, assists the Legal Division in gathering information regarding driving records.
• Provides input on potential changes to driver license laws, financial responsibility laws and other statutes affecting driving privileges.
• Lead duties: Provides training to lower-level staff at their assigned location or other nearby locations.
• Lead duties: Reviews timesheets each week for assigned team; identifies timesheet issues, notifies employees to make corrections; approves timesheets when they are accurately submitted within the weekly deadline provided.
• Other duties as assigned. Denotes an essential duty of the position.

Requirements

• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Ability to make sound decisions under pressure and resolve conflicts effectively.
• Ability to thrive in a fast or slow-paced, dynamic environment and adapt quickly to changing priorities and circumstances.
• Lead requirements: Ability to oversee the work of and provide guidance to employees in the lower level; and to perform highly complex and independent work for all classes of motor vehicles and licensing.
• Lead requirements: Knowledge and understanding of time and leave management.
• Possession and maintenance of a valid Oklahoma Driver License is required.
• This position may require occasional travel. The selected candidate must be willing and able to perform all job-related travel. State vehicles may be available, but reliable transportation may be required for local travel.
• The schedule for this position may vary and require flexibility, including some early or late shifts, weekends, and occasional overtime, based on the needs of the agency.
• The work location may vary depending on the needs of the agency.
• This position will work in a storefront setting or provide virtual sessions with customers. The noise level in the work environment is usually mild but will depend on customer traffic.
• This position may require employees to be able to stand up to eight hours a day and lift 10-50 pounds on a regular basis, with assistance as needed.
• This position is not eligible for telework.

Qualifications

Officer

• A Bachelor’s Degree in any field, or
• Four (4) years of experience in driver education or safety, driver's license examining; or a similar field, or
• Equivalent combination of education and experience.

Lead

• A Bachelor’s Degree in any field, plus at least one (1) year in driver education or safety, driver's license examining; or a similar field, or
• Five (5) years of experience in driver education or safety, driver's license examining; or a similar field, or
• Equivalent combination of education and experience.

Level Descriptors

Officer

The Compliance Officer is an advanced-level position where employees are assigned responsibilities as a lead worker or team leader. Duties include planning and coordinating work activities, training staff, and managing and creating scheduled reports. The Compliance Officer is assigned work at the full performance level and is responsible for independently performing duties associated with interviews and appeals concerning suspensions and revocations of driving privileges.

Lead

The Compliance Lead is assigned responsibilities as the subject-matter expert where they shall perform work in completing various compliance functions associated with driver’s licenses and state identification cards with a greater degree of complexity. The Compliance Lead is assigned direct supervisory responsibility of an assigned section of the staff within the division and will have responsibility for the oversight and performance for all designated essential functions related to the position.

Pay

This position has an annual rate of $47,379.07.

Benefits

• Generous benefits package, including a benefits allowance to offset the costs of medical, dental, vision, life, and disability insurance plans.
• Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan.
• 11 paid holidays.
• 15 days of paid annual leave, which increases with every 5 years of service.
• 15 days of paid sick leave.
• Longevity payments based on years of service with the State of Oklahoma.