Compliance Officer

Job Summary

The transportation compliance officer will be responsible for monitoring service quality and contract compliance among the contracted transportation vendors. The position will function as a central liaison, partnering with the DCS Contracts officer, the DCS statewide staff and transportation vendors to support effective service delivery, communication and consistent adherence to contract requirements.

Job Duties

• Ensures fidelity and compliance to the contract, monitoring the service delivery through quality assurance and technical assistance site visits throughout the state.
• Follows up with action items through the course of the visit.
• Works collaboratively with the contracted vendor liaison to problem solve barriers and ongoing challenges.
• Oversees, monitors and evaluates service delivery to support outcomes, compliance and accuracy of reports.
• Identifies patterns that need improvement and helps identify solutions.
• Reviews with the DCS Contracts Specialist the monthly reports from the contracted vendor and identifies areas of improvement.
• Facilitates ongoing and regular communication with contracted vendors.
• Participates in meetings with various DCS statewide staff and various stakeholders.
• Helps educate DCS staff to inform them of the contracted service and requirement.
• May require driving on state business.

Knowledge, Skills & Abilities (KSAs)

• Making sure service quality and contract compliance
• Understanding child welfare practices relevant to the area of assignment
• Principles of continuous quality improvement
• Interrelationships of public sector, partnerships and collaboration for child welfare service delivery
• Project management
• Using guardian and other software application tools (Microsoft-word, excel, power-point)
• Understanding of procurement process

Skills

• Excellent verbal and written communication
• Analyzing information and data to problem solve
• Quality assurance principles, including monitoring service quality, auditing vendor performance, and ensuring compliance with contract requirements
• Strong organizational skills, including prioritizing tasks, managing multiple projects, maintaining accurate records, and meeting deadlines efficiently
• Effective problem solving, identifying a problem but also analyzing it, generating solutions, and implementing the best course of action
• Applying policies, procedures to appropriate area
• Adhering to written and verbal instructions
• Establishing priorities
• Selective Preference(s)
• Facilitating meaningful discussions

Pre-Employment Requirements

• A valid Arizona driver's license is required.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4:00 hours bi-weekly for the first 3 years
• Sick time accrued at 3:42 hours bi-weekly
• Deferred compensation plan
• Wellness plans

Additional Information

• Learn more about the Paid Parental Leave program here.
• For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

Retirement

• Positions in this classification participate in the Arizona State Retirement System (ASRS).

Contact Us

• Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV.
• Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at recruiting@azdcs.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.