Compliance Manager, Consumer Compliance

About the Role

Crypto.com is seeking an experienced Compliance professional to lead US marketing collateral reviews, support new product launches, and maintain comprehensive compliance policies and procedures in a dynamic fintech environment.

Responsibilities

• Lead all US Compliance marketing collateral reviews to ensure compliance with applicable consumer compliance laws and regulations (e.g., UDAAP/Reg E).
• Assist legal and other stakeholders with new product launches and product changes by considering compliance with Reg E and additional requirements from external banking partners.
• Conduct quarterly quality control reviews of all partner bank marketing collateral reviews in accordance with established procedures and standards.
• Communicate with partner banks on matters related to consumer compliance, including periodic reviews, audits, and potential remediation efforts.
• Identify opportunities for enhancing policies, procedures, terms and conditions, agreements, and other marketing collateral; work with stakeholders to implement improvements.
• Maintain, create, and update various compliance policies, procedures, and process documents related to consumer compliance and financial crime compliance.
• Establish and maintain comprehensive Marketing & Advertising Compliance Guidelines for internal teams.
• Conduct periodic audits of live digital advertisements to ensure ongoing compliance.
• Assist the Compliance team with annual risk assessments and regular reporting.
• Independently take on special projects to support team goals and meet deadlines.
• Coordinate with various business teams for regulatory exams, due diligence, internal audits, and independent test reviews.

Requirements

• 5+ years of compliance experience in a financial services, fintech, or banking environment in a related consumer compliance role.
• Direct experience with consumer compliance regulations, especially EFTA/Regulation E and UDAAP.
• Working knowledge of prepaid and credit card functionality and involved parties.
• Understanding of the responsibilities of various parties within a multi-party arrangement, including the sponsor bank and the program manager.
• Strong balance of growth goals with regulatory risk management, offering creative solutions and compliant alternatives to marketing proposals.
• Experience supporting regulatory audits, managing remediation projects, and coordinating cross-functional compliance efforts.
• Strong attention to detail and the ability to manage multiple priorities in a dynamic environment.
• Experience preparing materials for working groups, committees, or regulatory submissions.
• Comfort with ambiguity; ability to progress without fully defined processes.
• Fintech or crypto industry background preferred.
• Familiarity with banking regulators and examination processes is a plus.

Work Culture

• Empowered to think big and explore new opportunities within a talented, ambitious, and supportive team.
• Transformational and proactive working environment that encourages innovative solutions.
• Growth from within, with opportunities to develop new skill sets impacting personal and professional growth.
• Collaborative work culture with industry-leading colleagues focused on mutual support.
• One cohesive team working toward the ultimate goal: Cryptocurrency in every wallet.
• Flexible work arrangements, including flexi-hours and hybrid setups.
• Internal mobility program offering diverse career opportunities and new scopes of work.

Benefits

• Competitive salary.
• Attractive annual leave entitlement, including birthday and work anniversary leave.
• 401(k) plan with employer match.
• Eligibility for company-sponsored group health, dental, vision, and life/disability insurance.
• Flexible work hours and hybrid work setup.
• Internal mobility program offering diverse career opportunities.

About Crypto.com

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest-growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.