Compliance Manager, Consumer Compliance

About the role

Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, we are committed to accelerating the adoption of cryptocurrency through innovation.

Responsibilities

• Lead all US Compliance marketing collateral reviews to ensure compliance with applicable consumer compliance laws and regulations (e.g. UDAAP/Reg E).
• Assist legal and other stakeholders with new product launches and product changes by considering compliance with Reg E and any additional requirements from external banking partners.
• Conduct quarterly quality control reviews of all partner bank marketing collateral reviews in accordance with established procedures and standards.
• Communicate with partner banks on matters related to consumer compliance including those related to periodic reviews, audits, and any potential remediation efforts.
• Identify opportunities for enhancing policies, procedures, terms and conditions, agreements, and other marketing collateral and work with stakeholders to implement improvements.
• Maintain, create, and update various compliance policies, procedures, and process documents including those related to consumer compliance and financial crime compliance.
• Establish and maintain comprehensive Marketing & Advertising Compliance Guidelines for internal teams.
• Conduct periodic audits of live digital advertisements to ensure ongoing compliance.
• Assist the Compliance team with annual risk assessments and regular reporting.
• Independently take on special projects and complete the team's goals.
• Coordinate with various business teams for regulatory exams, due diligence, internal audits, and independent test reviews.

Requirements

• 5+ years of compliance experience in a financial services, fintech, or banking environment in a related consumer compliance role.
• Direct experience with consumer compliance regulations, especially EFTA/Regulation E and UDAAP.
• Working knowledge of prepaid and credit card functionality and involved parties.
• Understanding of the responsibilities of various parties within a multi-party arrangement including the sponsor bank and the program manager.
• Strong balance of growth goals with regulatory risk management, offering creative solutions and compliant alternatives to marketing proposals.
• Experience supporting regulatory audits, managing remediation projects, and coordinating cross-functional compliance efforts.
• Strong attention to detail and the ability to manage multiple priorities in a dynamic environment.
• Experience preparing materials for working groups, committees, or regulatory submissions.
• Comfort with ambiguity; ability to act without a fully paved road.
• Fintech or crypto industry background preferred.
• Familiarity with banking regulators and examination processes is a plus.

Work Culture

• Empowered to think big and try new opportunities while working with a talented, ambitious, and supportive team.
• Transformational and proactive working environment that encourages thoughtful and innovative solutions.
• Growth from within; development of new skill-sets that shape personal and professional growth.
• Collaborative colleagues who help and support one another.
• One cohesive team working toward the ultimate goal: Cryptocurrency in every wallet.

Benefits

• Competitive salary.
• Attractive annual leave entitlement including birthday and work anniversary leave.
• 401(k) plan with employer match.
• Eligible for company-sponsored group health, dental, vision, and life/disability insurance.
• Flexible work hours and hybrid work setup.
• Internal mobility program offering diverse career opportunities.