Compliance Lead, Servicing Advisory

About the role

The Legal, Compliance, and Public Affairs team is a group of dedicated professionals committed to helping Affirm scale, innovate, and provide outstanding products for consumers, merchants, and key partners. We combine legal, compliance, and policy expertise to guide growth, shape products, and build trust across our ecosystem. Our work spans multiple professional disciplines and provides the foundation for Affirm’s mission to deliver honest financial products.

Responsibilities

• Regulatory Compliance Advisory: Stay abreast of changes in servicing, collections, and repayments regulations and ensure organizational policies and procedures align with the latest requirements.
• Provide guidance to Affirm’s Servicing, Collections, and Repayments teams on compliance requirements related to product changes and new initiatives.
• Issues Management: Identify, assess, and manage compliance-related issues within the organization. Collaborate with cross-functional teams to develop and implement corrective action plans in response to identified compliance issues.
• Serve as a subject matter expert on compliance matters, providing guidance and training to employees at all levels.
• Policy Development & Enhancement: Develop and update compliance policies and procedures, ensuring alignment with regulatory requirements and best practices. Work closely within the CLO Org to interpret and integrate new laws and regulations into existing compliance programs.
• Training & Education: Develop and deliver training programs on FCRA, FDCPA, and other relevant servicing, collections, and repayments regulations to ensure awareness and understanding across the organization. Provide ongoing education and communication to employees regarding changes in compliance requirements.
• Making Monitoring & Reporting: Establish and maintain monitoring mechanisms to track compliance metrics and key performance indicators. Prepare and present regular reports to senior management, highlighting compliance status, identified issues, and remediation efforts.

Requirements

• Bachelor's degree in business, law, finance, or a related field.
• Advanced degree or professional certification in compliance is a plus.
• Minimum of 4 years of relevant experience in compliance and issues management, with a focus on servicing operations compliance, including FCRA and FDCPA.
• In-depth knowledge of FCRA, FDCPA, and other servicing, collections, and repayments regulations, guidelines, and industry best practices.
• Working knowledge of applicable laws, regulations, and regulatory trends that impact Affirm’s business.
• Ability to research and investigate where knowledge is lacking, building subject matter expertise.
• Strong ability to build and manage relationships with stakeholders, coupled with excellent communication skills to clearly convey complex and sensitive issues.
• Excellent communication and interpersonal skills, with the ability to interact with individuals at all levels of the organization.
• Inquisitive and proactive in proposing creative and effective solutions and ability to learn and adapt in a fast-paced environment.
• Identifies situations, and where appropriate, can provide recommendations concerning methods, techniques and evaluation criteria for obtaining results.
• Strong analytical and problem-solving skills, with the ability to assess complex compliance issues and develop effective solutions.

Qualifications

• Experience in compliance and issues management, with a focus on servicing operations compliance, including FCRA and FDCPA.
• Knowledge of FCRA, FDCPA, and other servicing, collections, and repayments regulations, guidelines, and industry best practices.
• Ability to stay updated with changes in servicing, collections, and repayments regulations.
• Strong communication and interpersonal skills.
• Ability to build and manage relationships with stakeholders.
• Proactive in proposing creative and effective solutions.
• Strong analytical and problem-solving skills.

Skills

• Compliance and issues management experience.
• Understanding of FCRA, FDCPA, and other servicing, collections, and repayments regulations.
• Excellent communication and interpersonal skills.
• Ability to build and manage relationships with stakeholders.
• Strong analytical and problem-solving skills.

Benefits

Pay Grade - J Equity Grade - 5 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $130,000 - $180,000 USA base pay range (all other U.S. states) per year: $115,000 - $165,000 Please note that visa sponsorship is not available for this position. Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. Benefits We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expensesTime off - competitive vacation and holiday schedules allowing you to take time off to rest and rechargeESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount