Compliance eDiscovery Manager

Preferred/Required Skills, Experience

• Bachelor's Degree required
• JD (Juris Doctor) a plus
• Relativity and/or Brainspace experience required
• eDiscovery technical certification(s) preferred
• Minimum of 4 years of professional work experience required
• Compliance and/or healthcare experience strongly preferred
• Broad knowledge of eDiscovery technology and the collection, processing, review and production of electronically stored information (Client)

Overarching Responsibilities

• Oversight and responsibility for the proactive Email Monitoring Program
• Management and oversight of day-to-day operations of the Compliance QUESTionLine
• Take Ownership and maintenance of data and reporting for the Compliance Policies Team
• Support Compliance Director on special projects as needed

QUESTionLine Responsibilities

• Review inquiries received and triage as appropriate
• For compliance questions, provide timely policy guidance to teammates and document clearly within system (EthicsPoint)
• Understand and be able to interpret compliance policies to provide appropriate guidance
• Communicate policies, procedures, and potential risk in an easily digestible manner
• Analyze data to define and understand problems, perform research, and evaluate alternatives to assist leadership in decision making regarding program enhancements or areas of improvement
• Escalate issues to leadership, legal, and/or the Investigations team, as appropriate
• Review and track compliance forms and approvals related to policies
• Help review and provide feedback for compliance policies, trainings and job aids as needed
• Participate in committees or independently review forms and requests for compliance risk and provide appropriate guidance and/or approvals

Email Monitoring Responsibilities

• Manage ongoing compliance email monitoring process, including, conducting monthly reviews in Relativity and Brainspace and completing preliminary research on potential issues identified
• Document rationale for decision to conduct additional follow up or create a case in EthicsPoint Case Management System for matters requiring additional investigation
• Model continuous improvement in day to day working practices, consistently iterating on processes to ensure efficiency in risk mitigation
• Build and maintain positive relationships within Compliance department and across departments
• Analyze data to identify themes and trends and present to senior compliance leadership on an ongoing basis
• Communicate findings to leadership and make recommendations for next steps related to issues identified