Compliance Coordinator

About the role

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

The Compliance Coordinator prepares evidence and ensures compliance for all community association penalty matters, serving as the point of contact for compliance inspections, communications, and newsletter preparation.

Responsibilities

• Complete all community site visits for compliance inspections.
• Process and sign all compliance communications.
• Serve as the point of contact for member call-ins, communications, and compliance matters.
• Prepare facts and evidence for all hearings and penalty matters for the manager.
• Update reports for managers and visit communities with managers semi-annually.
• Handle daily administration of management and attendance at board meetings.
• Prepare newsletters for the portfolio management team.
• Scan documents and adhere to Keystone’s Core Values, Mission, and Vision.
• Perform additional job duties as required by the supervisor.

Requirements

• Must possess a valid Driver’s License and maintain a clean MVR.
• Must have reliable transportation and the ability to drive to and from communities.
• 1-2 years of HOA experience.
• Organizational and computer skills.
• Ability to multi-task and maintain strong attention to detail.
• Positive attitude and excellent interpersonal skills.
• Strong verbal and written communication.
• Verifiable references and ability to pass a background check.

Qualifications

• 2-3 years of experience in customer service.
• Bachelor’s Degree is a plus.
• High School Diploma or GED required.

Work Environment

The work environment and physical demands include:

• Ability to drive to communities and attend walk-throughs/inspections, which may involve walking at an incline.
• Ability to sit, stand, and operate business equipment.
• Typical office environment with low-level noise exposure.

Benefits

• Competitive salary ($30.00 to $33.00 hourly).
• Work-life balance and opportunities for career growth.
• Training and mentorship from industry leaders.
• Support for continued education.
• Cell phone stipend and mileage reimbursement.
• Medical (HMO and PPO), dental, and vision coverage.
• Flexible Spending Account and pet savings.
• Pre-paid legal services.
• Employer-paid basic life/AD&D insurance.
• Voluntary life and short-term disability insurance.
• Free Employee Assistance Program.
• 401(k) retirement plan with company match.
• Financial and health/wellness education.
• Bereavement and mandated leave of absence (applicable).
• Paid Time Off (PTO) and 12 paid holidays (including floating holidays, half days, and early office closures before major holidays).