Compliance Coordinator

Overview

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives. The Compliance Coordinator supports compliance and quality activities across the New York market to help ensure adherence to applicable laws, regulations, payer requirements, internal policies, and established best practices.

Responsibilities

• Supports day-to-day compliance and quality activities across the New York market.
• Prepares, completes, submits, and maintains required regulatory, payer, and internal compliance reports and documentation.
• Supports internal and external audits by gathering and reviewing documentation, coordinating requested information, tracking findings, and supporting follow-up activities.
• Conducts routine compliance monitoring and reviews to identify potential gaps, trends, and areas requiring additional follow-up.
• Escalates identified compliance risks, concerns, and trends to the Compliance Specialist and/or Quality and Compliance leadership as appropriate.
• Assists with follow-up related to incidents, complaints, audit findings, and other compliance matters.
• Reviews compliance and operational reports and coordinates follow-up with market teams to address identified issues.
• Affords support to market teams regarding established compliance processes and requirements, escalating questions requiring additional interpretation or guidance.
• Serves as additional compliance coverage and backup for the New York market as needed.
• Supports corrective and preventive action activities, including documentation, tracking, and follow-up on assigned action items.
• Supports activities related to the attainment and retention of certifications and accreditations, including Joint Commission.
• Participates in Quality and Compliance meetings, QAPI activities, Quality and Governance meetings, and other compliance-related meetings as appropriate.
• Maintains organized and accurate compliance records and ensures required documentation is completed and retained in accordance with established requirements.
• Contributes to ongoing compliance, operational, and quality improvement initiatives.
• Performs other compliance and quality-related duties as assigned.

Qualifications

• Excellent interpersonal, written, and verbal communication skills.
• Strong organizational skills and attention to detail.
• Strong analytical and problem-solving skills with the ability to identify issues and escalate concerns appropriately.
• Ability to exercise initiative within established policies, procedures, and compliance requirements.
• Ability to prioritize multiple responsibilities and meet deadlines in a fast-paced environment.
• Ability to work independently while collaborating effectively with compliance, operations, and other functional partners.
• Working knowledge of healthcare regulatory and compliance requirements; home care experience preferred.
• Strong technical skills, including Microsoft Excel and report generation.
• Experience with HHAExchange, Salesforce, or similar healthcare systems preferred.
• Ability to handle confidential and sensitive information appropriately.

Education & Experience

• Bachelor’s degree in healthcare, business, compliance, legal studies, or a related field preferred.
• At least 1–2 years of experience in healthcare compliance, quality, regulatory operations, audit support, or a related healthcare environment preferred.
• Home care experience preferred.

Pay

USD $80,000.00 - USD $85,000.00 /Yr.