Compliance Coordinator

FirstService Residential will compensate the successful candidate in the range of $22-25/hr, based on experience, education, and specific job responsibilities. For positions at a client's property, pay may also reflect the client's directive.

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Responsibilities

• Provides administrative support to the Association’s Compliance Department and works directly with the Assistant General Manager.
• Sits for long periods at the front desk/compliance desk with a pleasant disposition to greet clients and guests cordially.
• Handles multiple functions simultaneously while maintaining composure.
• Answers incoming calls immediately, takes clear messages, and returns voicemails within 24 hours.
• Handles and distributes mail, packages, checks, and other business documents.
• Works with new and current residents to obtain access control badges.
• Maintains the access control system and monitors cameras.
• Completes data entry into various company systems in support of business needs.
• Checks in guests with missing access badges into the computer.
• Prepares and sets up in-house meeting rooms.
• Ensures event documents are completed prior to events moving forward.
• May occasionally close and lock the clubhouse at shift end.
• Maintains a professional demeanor and avoids perpetuating rumors or innuendos that can affect office morale.
• Distinguishes between shareable information and confidential information, addressing the latter only with the General Manager.
• Works effectively with co-workers, clients, and others by sharing ideas constructively and respecting diversity.
• Attends all company-mandatory functions.
• Complies with company policies and procedures.
• Documents all communication in the proper software.
• Performs other duties as assigned.

Requirements

• Demonstrates excellent customer service skills.
• Maintains a pleasant, courteous, and professional demeanor, including attire.
• Remains composed and professional when resolving problems, even with angry or unreasonable individuals.
• Knows when to seek assistance and maintains open communication with team members and supervisors.
• Provides timely, thorough, responsive, and proactive service to all customers.
• Represents the Company knowledgeably, credibly, and positively.
• Demonstrates problem-solving abilities and takes ownership of issues until resolved.
• Works under tight deadlines and consistently meets them.
• Demonstrates organizational skills, time management, and the ability to prioritize workload independently.
• Possesses excellent verbal and written communication skills.
• Communicates clearly and effectively, adapting to the listener’s needs.
• Listens effectively.
• Proficient with computer programs including Connect, Jenark, Microsoft Outlook, Word, and Excel.
• Minimum typing speed of 30 WPM.
• Develops and maintains solid working knowledge of job-relevant procedures and policies.
• Continually expands job knowledge and skills.
• Maintains a positive attitude and remains resilient during difficult customer interactions.
• Works effectively with co-workers, clients, vendors, and others by sharing ideas constructively.
• Minimum of a GED or High School Diploma.

Physical Requirements

• Must be able to sit for extended periods.
• Finger dexterity for typing, using a keyboard, distributing mail, and handling packages.
• Able to hear and speak clearly to place and receive telephone calls as an essential job function.
• Good verbal and written skills to converse clearly and capture messages accurately.
• Mobile enough to move around the office for tasks such as making copies and distributing mail.
• Able to lift up to 25 lbs.

Working Environment

The work environment consists of normal office conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. May require overtime as needed and approved by the General Manager. Working hours may vary to meet client demands, requiring flexibility. Consistent and regular attendance is required.

Benefits

• Medical, dental, and vision plans (full-time and those working 30+ hours).
• Part-time associates working 20+ hours qualify for dental and vision.
• 401K match.
• Time off including vacation, sick leave, and company-paid holidays.
• Pet insurance available.
• Tuition reimbursement.
• Legal services.
• Free emotional wellbeing and daily life assistance support for all associates.
• Domestic partner coverage.
• Health savings account.
• Flexible spending account.