Compliance Coordinator

Job Responsibilities

• Retain expert knowledge of FirstService Residential’s internal software systems (e.g. Connect, Jenark, FirstSource)
• Perform ongoing tracking of compliance requirements for all clients
• Notify department leader, Community Manager, Regional Manager and Vice President when compliance is not met
• Track trends in non-compliance and work with department leader and Regional Managers on rectifying matters through additional training and/or process required action
• Resolve Compliance Issues
• In instances where an Association is not in compliance with a regulation or set of regulations, the Compliance Team Coordinator must identify what needs to be done to come into compliance
• Stay Abreast of Regulatory Changes
• Specific Compliance Team Tasks include, but are not limited to:
• Tracking and submitting the payments into the AP Rush workflow
• Manage the filing and check request for all Secretary of State forms for all communities
• Tracking audits, ensuring saved in correct folders
• Scanning all tax documents and filing in correct folders
• Begin tracking and monitoring property taxes and payments

Skills And Qualifications

• Obtain industry knowledge and understanding of the complexity of the business and laws that surround the governing of community association.
• Able to work independently with minimal supervision.
• Work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others.
• Keep commitments; keeping others informed of work progress, timetables and issues as they arise that might compromise a deadline or other prior commitment.
• Excellent communication and writing skills and ability to interact with different personality types.
• Exhibit collaborative decision-making and problem solving skills by addressing problems and issues constructively to find mutually acceptable and practical business solutions.
• Address others by name, title or other respectful identifier, and respect the diversity of our workforce in actions, words and deeds.
• Highly organized and attentive to details.
• Strong time management abilities while working in a fast-paced, multitasking environment.
• Set and communicate deadlines and follow through on tasks for newly transitioned clients.
• Must be able to work independently and in a team environment.
• Advanced knowledge of Microsoft Applications, especially Word, Outlook, Access, and Excel and PowerBI.
• Ability to work under tight deadlines and consistently meet deadlines.
• Possesses personal and professional integrity.

Education & Experience

• HOA community management experience preferred but not required
• Proficient in English
• Good general math skills
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively.
• Ability to make decisions and solve problems creatively.

Tools & Equipment Used

• General office equipment

Physical Requirements / Working Environment

• Must be able to lift 25 lbs.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors and our clients.