Compliance Coordinator

About the role

Fortress OS is a property management software company focused on simplifying the complexity of Affordable Housing through better systems, better processes, and better execution. As a Compliance Coordinator at Fortress, you will prepare complete, accurate resident files for compliance review. You will coordinate the collection of required forms and supporting documentation, analyze files for missing or inconsistent information, and work with property teams to resolve outstanding items before submitting packets to a Compliance Specialist for final review and approval. We are a fast-growing property management technology company seeking a detail-oriented teammate with affordable housing experience, strong follow-through, and is ready to take the next step in their career.

To be an effective Fortress teammate, you will need to:

• Have a great attitude
• Have high expectations
• Think BEYOND the box
• Work with passion
• Have a tireless work ethic
• Be flexible
• Be confident
• Be self-sufficient and self-motivated
• Take pride in your work
• Be a good listener
• Offer a solution with every problem
• Go above and beyond for everyone you support

Responsibilities

• Manage the collection of application and certification documents, including income and asset verifications, required forms, signatures, and supporting records.
• Analyze resident files for completeness, accuracy, and consistency using established program requirements and checklists.
• Assess whether file packets are complete and submit to the Compliance Specialist for final review and approval.
• Monitor accurate applicant, resident, and property information in designated systems and track file status and outstanding items.
• Independently prioritize actions needed to support timely, compliant completion.
• Advise property managers and leasing teams with clear instructions on missing documents, incomplete forms, and corrections needed to prepare files for review.
• Evaluate application and certification deadlines, compliance risk, establish follow-up priorities, outstanding items, and escalate delays that could affect timely completion.
• Maintain organized electronic records and exercise discretion in safeguarding confidential applicant and resident information.
• Evaluate requested corrections following compliance review, determine the appropriate response within established guidelines, and confirm that updated documentation resolves the identified issues in the file.
• Interpret and apply applicable program requirements, forms